Annual Review 2015

What is the next step ahead
 
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A step ahead

The ING Annual Review aims to inform stakeholders about our financial and non-financial performance in 2015. This includes a look at how we create value over time and how our Think Forward strategy is designed to address the challenges, risks and opportunities ING faces in a fast-changing world. The theme of this 2015 Annual Review is a step ahead. We look at the developments that are changing banking today and the ones that could emerge in the future.

ING in 2015

ING in 2015

Financial Results ING Bank

Underlying net result

+ 23 %
Fully loaded CET 1 ratio

11.6 %
Underlying Return on Equity

10.8 %
Underlying cost/income ratio

55.9 %

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How we create value

How we create value

View our value creation model and read about the various ways that ING created value in 2015.

Our products and services
Human
Financial
Intellectual
Social and network
Environmental capital

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What matters most

What matters most

In 2015, we polled 1500 respondents from six stakeholder groups to find out what matters most to them. Read all about it in our 2015 materiality analysis.

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Our strategy

Our strategy

We believe that our purpose as a financial institution is to contribute to the sustainable development of society by empowering people to stay a step ahead in life and in business. This is the essence of our Think Forward strategy.

Clear and Easy
Anytime, Anywhere
Empower
Keep Getting Better

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Getting better

Getting better

Operational excellence and innovation are central to getting better, a key element in ING’s Customer Promise. Operational Excellence throughout ING is necessary to consistently deliver for customers in an efficient way, and we need to continually innovate to stay a step ahead.

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Retail Banking

Retail Banking

Retail Banking performed well in 2015, despite difficult operating conditions in the eurozone. Our digital-first operating model continued to deliver a clear and easy, anytime and anywhere experience for our customers, supported by tools and advice that empower them to make smart financial decisions.

Business division share of underlying result before tax*
*Small differences are possible in this pie chart due to rounding compared to the most recent annual report of ING Groep N.V.

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Wholesale Banking

Wholesale Banking

Wholesale Banking delivered good results in 2015, supported by healthy income growth. It continued to concentrate on further improving the client experience and expanded its global network. Lending assets grew in all major core businesses, and thereby contributed to ING’s growth.

Business division share of underlying result before tax*
*Small differences are possible in this pie chart due to rounding compared to the most recent annual report of ING Groep N.V.

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The Annual Review 2015 continues with ING in 2015
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