Privacy Statement

ING.com (hereafter 'ING') will do its best to ensure that your personal data is processed via www.ing.com in such a way that your privacy is protected and safeguarded as far as possible.

When you visit this website, ING collects standard log information and details of visitor behaviour patterns. ING does this to operate the website correctly, to collect statistical information on the use of the website, and to ensure compliance with mandatory legal requirements. This website collects and stores some visitor information about how this website is used, such as date and time of day you access our website, browser type, browser language, the Internet Protocol (IP) address of the computer you are using, number of hits, the pages visited, previous/subsequent sites visited and length of user session.

The information mentioned above is gathered by using cookies and similar technologies (hereafter “cookies”). A cookie is a small text file that is stored by your browser on your computer's hard drive. On each subsequent visit to the website, the browser searches for cookies. If the browser finds cookies, it sends the information stored by the cookie to the website. The website downloads cookies on your computer, tablet or mobile phone which are strictly necessary for the functioning of the website, such as cookies which ensure that you can retrieve information on the website quickly, and cookies which are strictly necessary to provide a service which has explicitly been requested by you, such as a cookie which remembers your cookie settings. To download cookies which are not strictly necessary, such as cookies for gathering statistical information, ING needs your prior consent.

If you have adjusted your cookie settings so that websites are not permitted to place cookies on your computer, this website may not be able to download the cookie which remembers whether or not you consented to the placing of cookies. If so, you will be asked to indicate your cookie preferences each time you visit the website. If you do not wish to be asked about your cookie preferences each time you visit this website, you need to adjust your browser’s cookie settings.

The table below explains the cookies www.ing.com uses.

Cookie Purpose Storage period Further Information
Strictly necessary cookies (Basic)
JSESSIONID The session cookie contains an identifier that is generated for each browser session for the server-side data required when using the website. The cookie is temporary. If the browser is closed, the cookie expires. The identifier cannot be traced to an individual.
COUNTRY This cookie saves the country preference. The cookie is temporary. After one week, the cookie expires. The identifier cannot be traced to an individual.
LANGUAGE This cookie saves the language preference. The cookie is temporary. After one week, the cookie expires. The identifier cannot be traced to an individual.
p1381201 This cookie saves the choice of disclaimer pop-up. The cookie is temporary. If the browser is closed the cookie expires. The identifier cannot be traced to an individual.
MetrixLabp11530_nl This cookie is used for the Metrixlab survey preferences of the visitor. This cookie stores the preference for showing or disabling the pop-up and is for that reason functional.
Cookies which require your prior consent (Personal)
Webtrends: WT_FPC WEBTRENDS_ID ACOOKIE The Webtrends Analytics cookie collects anonymous data (ad views, browser information, date and time, demographic data, page views) and the IP address of the user. Cookie page Webtrends
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__utmmobile
The Google Analytics cookie collects anonymous data (ad views, browser information, date and time, demographic data, page views) and the IP address of the user. Developer page Google Analytics
Cookies which require your prior consent (Complete)
YouTube or Social Media platform functionalities on the site (Facebook, Twitter or LinkedIn) can install a cookie that is used to store user data. The identifier could be traced to an individual.

This privacy and cookie statement may be modified from time to time to comply with applicable laws or to reflect our updated business practices, so please check this page periodically for any changes.

If you have any questions about this privacy and cookie statement or our data processing activities, you can contact us via this website.

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