2020 Annual Report
In a year dominated by the coronavirus pandemic, we continued to create value for our stakeholders by living up to our purpose of empowering people to stay a step ahead in life and in business. Our strategic ambition to become a data-driven digital leader, and the progress we’ve made towards that ambition, meant we could respond effectively to the challenges of Covid-19 and society’s growing reliance on mobile banking.
How we create value
The role of a financial institution is to support and promote economic, social and environmental progress leading to a better quality of life for people in society, while generating adequate returns for shareholders. This is what the value we create for and with our stakeholders, such as customers and shareholders, should be about. How we create value is illustrated in our Value Creation Model.
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Highlights
06 Jan 2020
ING launches 'do your thing'
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07 Jan 2020
ING opens its new office in Amsterdam
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03 Feb 2020
Three countries, one mobile experience
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08 May 2020
ING posts 1Q2020 net result of €670 million
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19 May 2020
ING helps raise hospital financing with first Covid-19 bond
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05 Jun 2020
ING invests in green inland shipping
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19 Jun 2020
‘I’m looking forward to further strengthening our position as one of Europe’s leading digital banks’
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29 Jun 2020
ING and Minna Technologies launch new subscription management service
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30 Jun 2020
ING in Germany and Amazon join forces in SME lending
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06 Jul 2020
Never miss a great deal
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28 Jul 2020
ING supports Turkish exporters impacted by corona
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06 Aug 2020
ING posts 2Q2020 net result of €299 million
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09 Sep 2020
ING Italy resumes onboarding of new customers
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01 Oct 2020
ING combines all innovation activities into new business area ING Neo
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20 Oct 2020
Climate change is risky business
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05 Nov 2020
ING posts 3Q2020 net result of €788 million
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06 Nov 2020
Interview Ljiljana Čortan
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13 Nov 2020
Response to media coverage on Payvision
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08 Dec 2020
ING is still a climate action leader, CDP says
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08 Dec 2020
From skills to social start-ups
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10 Dec 2020
ING and EIB come to aid of Dutch SMEs and mid-caps
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