ING Labs uses ING’s knowledge and network to bring products and businesses to market.
What we do
We’re always looking for new ways to do things faster, better, cheaper. To move out of our comfort zone, even beyond banking, so that we can better serve the needs of customers with solutions that address their challenges.
What we focus on
We look for new opportunities to solve problems and client needs in a number of areas. These are the value spaces we are looking to disrupt: housing, trade, lending, financial health, and compliance.
We discover, experiment, and validate in a structured innovation process that includes governance and funding for the ventures in our innovation funnel.
At ING Labs in London and Brussels (formerly Fintech Village) we partner scale-ups that match our innovation objectives and help them to further develop their value propositions.
Operating as incubators for our initiatives, ING Labs in Amsterdam and Singapore seek to create minimal viable businesses. Once ready to scale, initiatives either spin out as standalone companies supported by ING or they continue to develop within the bank.
How we work
Innovation starts by understanding customer needs and translating them into impactful solutions. The outcome of an initiative is never certain and the process requires persistence, empowerment, and a clear approach. Our process is all about testing and validating our assumptions before we build to eliminate risks and achieve the best outcome.
How we set you up for success:
- Support from dedicated professionals like PACE coaches, service designers, UX/UI and Growth support team
- ING’s structured innovation process (PACE)
- Committed business sponsors
- Clear direction from our value spaces teams
- Trainings and workshops
- Access to key skills and knowledge about products, methods, and regulations
- Engaging work environment and fully equipped facilities