2021 Annual Report

Looking back on 2021, it was another year in which Covid-19 dominated the headlines. Yet there were signs of recovery and ING continued to perform well and create value for our stakeholders. In particular we focused on data-driven digitalisation to create a differentiating customer experience, on being financially healthy, a safe, secure and compliant bank, and on sustainability, which is at the heart of what we do.
How we create value
As a bank we have a role to support and promote economic, social and environmental progress, leading to a better quality of life for people in society, while generating adequate returns for shareholders. How we create value is illustrated in our value creation model.


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Highlights
21 Dec 2021
ING to leave retail banking market in France
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09 Dec 2021
“The future is now” – Ron
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25 Nov 2021
AXA and ING to refocus on local distribution of insurance propositions
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25 Nov 2021
Shopping with benefits
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18 Nov 2021
Click, call, chat
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28 Oct 2021
ING phases out Payvision
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01 Oct 2021
ING announces €1.7 billion share buyback programme
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16 Sep 2021
ING publishes first integrated climate report
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16 Sep 2021
Climate change: business at risk?
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08 Sep 2021
Yolt to focus on growth of Yolt Technology Services as it intends to close its smart money app
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03 Aug 2021
ING to steer to net-zero climate
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12 Jul 2021
ING to transfer Retail Banking operations, staff and customers in Austria to bank99
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17 Jun 2021
Stash or stocks?
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08 Jun 2021
Answers for supply chain planners
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02 Jun 2021
ING is backing buy-now-pay-later platform Divido
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27 May 2021
ING leads working group to help decarbonise steel sector
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18 Feb 2021
ING to leave Czech retail banking market by end 2021
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28 Jan 2021
ING launches shopping platform DealWise in Germany
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