in accordance with IFRS-EU
|Non-financial key figures|
|Net Promoter Score Retail Banking (number of countries with number one ranking, rolling average) 1||7||7||7|
|Total number of Retail Banking primary relationships (in million, year-end) 1, 2||10.8||9.9||9.2|
|Climate Finance (lending outstanding in EUR billion, year-end) 3||14.6||-||-|
|Social Impact Finance (lending outstanding in EUR billion, year-end) 3||0.5||-||-|
|Sustainable assets under management (in EUR billion, year-end)||4.8||3.3||2.6|
|Number of customers that felt financially empowered (in million, year-end) 1||25.4||23.9||20.5|
|Human Capital Return on Investment indicator||2.51||2.59||2.48|
|Retail Banking system availability in the Netherlands and Belgium (in percentage) 1, 4||99.7||-||-|
|Wholesale Banking system availability (in percentage) 1, 4||100||-||-|
|Consolidated result 5|
|(in EUR million)||2017||2016||2015|
|Net result attributable to ING Group's shareholders||4,905||4,651||4,010|
|Underlying net result Banking||4,957||4,976||4,219|
|Underlying result before taxation Banking||7,199||7,028||5,959|
|of which underlying income||17,704||17,458||16,552|
|of which underlying operating expenses||9,829||9,456||9,246|
|of which underlying addition to loan loss provision||676||974||1,347|
|in EUR billion, year-end||2017||2016||2015|
|Total assets ING Groep N.V. 6||846||845||1,005|
|Total assets ING Groep N.V. 6||846||845||842|
|Shareholders’ equity ING Groep N.V.||50||50||48|
|Customer lending ING Bank N.V. 7, 8||574||561||533|
|Customer deposits ING Bank N.V. 7||540||523||501|
|Effective underlying tax rate (in %)||30.0||28.1||28.0|
|Risk-weighted assets ING Group (EUR billion, year-end)||310||314||321|
|Underlying risk costs in bps of average RWA||22||31||44|
|Our financial goals|
|Common equity Tier 1 ratio fully loaded ING Group||> Prevailing fully-loaded requirements||14.7%||14.2%||12.7%|
|Leverage ratio ING Group 9||>4%||4.7%||4.8%||4.4%|
|Underlying cost/income ratio||50-52%||55.5%||54.2%||55.9%|
|Underlying return on equity ING Group||Will provide more clarity in 1H18||10.2%||10.1%||8.6%|
|Dividend per share (in euros)||Progressive dividend||0.67||0.66||0.65|
|Net result per share (in euros)||1.26||1.20||1.04|
|Shareholders' equity per share (end of period in euros)||12.97||12.84||12.36|
|Dividend per share (in euros)||0.67||0.66||0.65|
|Price/book ratio (end of period)||1.18||1.04||1.01|
| 1 Subject to reasonable assurance by KPMG. Throughout the report indicated with Ⓐ. See 'Independent auditor's assurance report', page 57.
2 200,000 additional primary customers due to restatement in 3Q2017 in Poland; historical numbers have been restated.
3 A description of ING's Climate Finance and Social Impact Finance, see www.ing.com/17ar01.
4 Scope is not comparable to availability reported for 2016 and 2015.
5 The comparable cash pool balances in Customer lending and Customer deposits are still presented on a net basis in order to provide consistent information.
6 ING changed its accounting policy for the netting of cash pooling arrangements in the second quarter of 2016. In accordance with IFRS, the comparable amounts for 2015 were adjusted.
7 The comparable 2015 cash-pooling balances in Customer lending and Customer deposits are still presented on a net basis in order to provide consistent information to its users.
8 Customer lending is defined as: loans and advances to customers -/- securities at amortised costs -/- provision for loan losses.
9 The leverage ratio of ING Group according to the Delegated Act (including grandfathered securities) takes into account the impact of grossing up the notional cash pool activities.
|ING Groep N.V.|
|Latest credit opinion||02/03/2018||04/10/2018||13/11/2018|
|ING Bank N.V.|
|Latest credit opinion||02/03/2018||04/10/2018||13/11/2018||13/12/2018|
Note: The ratings listed above are provided for information purposes only, and are solely the opinions of the agencies issuing such ratings. By providing these ratings, ING does not imply its endorsement of or concurrence with such ratings. Ratings may be changed, superseded or withdrawn by the agencies at any time, but ING undertakes no obligation to update this list.
The ratings set out in the reports do not constitute recommendations to buy, sell, or hold any security, and are not intended as an offer or invitation with respect to the purchase or sale of securities. No warranty or representation, express or implied, is given as to the accuracy or completeness of that information. In no event will ING, nor any of its directors, employees or advisors accept any liability with regard to the ratings or the information contained in the reports. ING reserves the right to terminate any link or linking program at any time.