in accordance with IFRS-EU
|Non-financial key figures|
|Net Promoter Score Retail Banking (number of countries with number one ranking, rolling average) 1||7||7||7|
|Total number of Retail Banking primary relationships (in million, year-end) 1, 2||12.5||11.4||10.4|
|Climate Finance (lending outstanding in EUR billion, year-end) 3||16.5||14.6||-|
|Social Impact Finance (lending outstanding in EUR billion, year-end) 3||0.8||0.5||-|
|Sustainable assets under management (in EUR billion, year-end)||6.3||4.8||3.3|
|Number of customers that felt financially empowered (in million, year-end) 1||25.0||25.4||23.9|
|Underlying Human Capital Return on Investment indicator||2.51||2.51||2.59|
|Retail Banking system availability in the Netherlands and Belgium (in percentage) 1, 4, 8||99.7||99.7||-|
|Wholesale Banking system availability (in percentage)1, 4||99.9||100||-|
|Consolidated result 5|
|(in EUR million)||2018||2017||2016|
|Net result attributable to ING Group's shareholders||4,703||4,905||4,651|
|Underlying net result Banking||5,389||4,957||4,076|
|Underlying result before taxation Banking||7,524||7,199||7,028|
|of which underlying income||18,088||17,704||17,458|
|of which underlying operating expenses||9,907||9,829||9,456|
|of which underlying addition to loan loss provision||656||676||974|
|in EUR billion, year-end||2018||2017||2016|
|Total assets ING Groep N.V.||887||846||845|
|Shareholders' equity ING Groep N.V.||51||50||50|
|Customer lending ING Groep N.V. 6||597||574||561|
|Customer deposits ING Groep N.V.||556||540||523|
|Effective underlying tax rate (in %)||27.0||30.0||28.1|
|Risk-weighted assets ING Group (EUR billion, year-end)||314||310||314|
|Underlying risk costs in bps of average RWA||21||22||31|
|Our financial goals|
|Common equity Tier 1 ratio fully loaded ING Group||~13.5% (Basel IV)||14.5%||14.7%||14.2%|
|Leverage ratio ING Group 7||>4%||4.4%||4.7%||4.8%|
|Underlying cost/income ratio||50-52%||54.8%||55.5%||54.2%|
|Underlying return on equity ING Group||10-12%||11.2%||10.2%||10.1%|
|Dividend per share (in euros)||Progressive dividend||0.68||0.67||0.66|
|Net result per share (in euros)||1.21||1.26||1.20|
|Shareholders' equity per share (end of period in euros)||13.09||12.97||12.84|
|Dividend per share (in euros)||0.68||0.67||0.66|
|Price/book ratio (end of period)||0.72||1.18||1.04|
| 1 Subject to reasonable assurance by KPMG. Throughout the report indicated with a Ⓐ. See ‘Independent auditor’s assurance report’.
2 A refined definition was applied to customer analytics reported by ING retail markets as of 2016.. In addition, the merger of Record Bank into ING in Belgium was completed in 2Q18; customer numbers were consolidated accordingly as from 2Q18, resulting in an 80k increase in primary customers.
3 For a description of ING’s Climate Finance and Social Impact Finance, please visit www.ing.com/18ar001
4 Scope is not comparable to availability reported for 2016.
5 Underlying figures are non-GAAP measures. These are derived from figures according to IFRS-EU by excluding the impact from special items and Insurance Other. For further explanation of non-GAAP measures, see "Other and additional Information" section of the Annual Report
6 Customer lending is defined as: loans & advances to customers -/- provision for loan losses.
7 The leverage ratio of ING Group according to the Delegated Act (including grandfathered securities) takes into account the impact of grossing up the notional cash pool activities.
8 The reported system availability for 2018 does not yet include the recent integration of Record Bank in Belgium.
|ING Groep N.V.|
|Latest credit opinion||12/03/2019||04/10/2018||08/02/2019|
|ING Bank N.V.|
|Latest credit opinion||12/03/2019||04/10/2018||08/02/2019||13/12/2018|
Note: The ratings listed above are provided for information purposes only, and are solely the opinions of the agencies issuing such ratings. By providing these ratings, ING does not imply its endorsement of or concurrence with such ratings. Ratings may be changed, superseded or withdrawn by the agencies at any time, but ING undertakes no obligation to update this list.
The ratings set out in the reports do not constitute recommendations to buy, sell, or hold any security, and are not intended as an offer or invitation with respect to the purchase or sale of securities. No warranty or representation, express or implied, is given as to the accuracy or completeness of that information. In no event will ING, nor any of its directors, employees or advisors accept any liability with regard to the ratings or the information contained in the reports. ING reserves the right to terminate any link or linking program at any time.