in accordance with IFRS-EU
|Non-financial key figures|
|Net Promoter Score Retail Banking (number of countries with number one ranking, rolling average) 1||7||7||7|
|Total number of Retail Banking primary relationships (in million, year-end) 1, 2||12.5||11.4||10.4|
|Climate Finance (lending outstanding in EUR billion, year-end) 3||16.5||14.6||-|
|Social Impact Finance (lending outstanding in EUR billion, year-end) 3||0.8||0.5||-|
|Sustainable assets under management (in EUR billion, year-end)||6.3||4.8||3.3|
|Number of customers that felt financially empowered (in million, year-end) 1||25.0||25.4||23.9|
|Underlying Human Capital Return on Investment indicator||2.51||2.51||2.59|
|Retail Banking system availability in the Netherlands and Belgium (in percentage) 1, 4, 8||99.7||99.7||-|
|Wholesale Banking system availability (in percentage)1, 4||99.9||100||-|
|Consolidated result 5|
|(in EUR million)||2018||2017||2016|
|Net result attributable to ING Group's shareholders||4,703||4,905||4,651|
|Underlying net result Banking||5,389||4,957||4,076|
|Underlying result before taxation Banking||7,524||7,199||7,028|
|of which underlying income||18,088||17,704||17,458|
|of which underlying operating expenses||9,907||9,829||9,456|
|of which underlying addition to loan loss provision||656||676||974|
|in EUR billion, year-end||2018||2017||2016|
|Total assets ING Groep N.V.||887||846||845|
|Shareholders' equity ING Groep N.V.||51||50||50|
|Customer lending ING Groep N.V. 6||597||574||561|
|Customer deposits ING Groep N.V.||556||540||523|
|Effective underlying tax rate (in %)||27.0||30.0||28.1|
|Risk-weighted assets ING Group (EUR billion, year-end)||314||310||314|
|Underlying risk costs in bps of average RWA||21||22||31|
|Our financial goals|
|Common equity Tier 1 ratio fully loaded ING Group||~13.5% (Basel IV)||14.5%||14.7%||14.2%|
|Leverage ratio ING Group 7||>4%||4.4%||4.7%||4.8%|
|Underlying cost/income ratio||50-52%||54.8%||55.5%||54.2%|
|Underlying return on equity ING Group||10-12%||11.2%||10.2%||10.1%|
|Dividend per share (in euros)||Progressive dividend||0.68||0.67||0.66|
|Net result per share (in euros)||1.21||1.26||1.20|
|Shareholders' equity per share (end of period in euros)||13.09||12.97||12.84|
|Dividend per share (in euros)||0.68||0.67||0.66|
|Price/book ratio (end of period)||0.72||1.18||1.04|
| 1 Subject to reasonable assurance by KPMG. Throughout the report indicated with a Ⓐ. See ‘Independent auditor’s assurance report’.
2 A refined definition was applied to customer analytics reported by ING retail markets as of 2016.. In addition, the merger of Record Bank into ING in Belgium was completed in 2Q18; customer numbers were consolidated accordingly as from 2Q18, resulting in an 80k increase in primary customers.
3 For a description of ING’s Climate Finance and Social Impact Finance, please visit www.ing.com/18ar001
4 Scope is not comparable to availability reported for 2016.
5 Underlying figures are non-GAAP measures. These are derived from figures according to IFRS-EU by excluding the impact from special items and Insurance Other. For further explanation of non-GAAP measures, see "Other and additional Information" section of the Annual Report
6 Customer lending is defined as: loans & advances to customers -/- provision for loan losses.
7 The leverage ratio of ING Group according to the Delegated Act (including grandfathered securities) takes into account the impact of grossing up the notional cash pool activities.
8 The reported system availability for 2018 does not yet include the recent integration of Record Bank in Belgium.
|ING Groep N.V.|
|Latest credit opinion||17/09/2019||27/03/2019||29/01/2020|
|ING Bank N.V.|
|Latest credit opinion||17/09/2019||27/09/2019||25/10/2019||11/07/2019|
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