With more than 34 million customers in more than 40 countries, our business activities have a significant influence on communities and the environment.
For us, this means making the right choices in how, where and with whom we do business – and crucially, being transparent about the underlying principles that guide our daily business decisions. Our environmental and social risk policies form a large part of that. The ESR policies are applicable to all of our products and services, including corporate loans, project finance, investments for own account (e.g. bonds issuance), and asset management/private banking services. Each policy defines risk management procedures for its specific operational area. All ING Bank entities, representative offices, and companies that are under our control are to uphold our policies in all countries where we do business. On our website we have more specific information available on some of our policy frameworks – among which our ESR policies.
We regularly get questions from various stakeholders about our stance on certain issues. Here’s an overview.