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in accordance with IFRS-EU
|Our financial goals|
|Common Equity Tier 1 ratio fully loaded ING Group||> Prevailing fully-loaded requirements||14.2%||12.7%||10.5|
|Common Equity Tier 1 ratio fully loaded ING Bank||12.6%||11.6%||11.4%|
|Leverage ratio ING Group 1||>4%||4.8%||4.4%|
|Leverage ratio ING Bank 1||4.2%||4.1%||3.6%|
|Underlying cost/income ratio||50-52%||54.2%||55.9%||58.7%|
|Underlying return on equity ING Group||awaiting regulatory clarity||10.1%||8.6%||7.2%|
|Underlying return on equity ING Bank||11.6%||10.8%||9.9%|
|Dividend per share (in euros)||progressive dividend over time||0.66||0.65||0.12|
|Consolidated result 2|
|(in EUR million)||2016||2015||2014|
|Net result attributable to ING Group's shareholders||4,651||4,010||1,251|
|Underlying net result Banking||4,976||4,219||3,424|
|Underlying result before taxation Banking||7,028||5,959||4,724|
|of which underlying income||17,458||16,552||15,296|
|of which underlying operating expenses||9,456||9,246||8,979|
|of which underlying addition to loan loss provision||974||1,347||1,594|
|in EUR billion, year-end||2016||2015||2014|
|Total assets ING Groep N.V. 3||845||1,005||1,179|
|Total assets ING Groep N.V. 5||845||842||993|
|Shareholders’ equity ING Groep N.V.||50||48||51|
|Customer lending ING Bank N.V. 4, 5||561||533||514|
|Customer deposits ING Bank N.V. 5||531||509||489|
|Effective underlying tax rate (in %) Banking||28.1||28.0||25.8|
|Risk-weighted assets ING Bank (EUR billion, year-end)||312||318||296|
|Underlying risk costs in bps of average RWA||31||44||55|
|Net result per share (in euros)||1.20||1.04||0.32|
|Shareholders' equity per share (end of period in euros)||12.84||12.36||13.08|
|Dividend per share (in euros)||0.66||0.65||0.12|
|Price/earnings ratio 5||11.1||12.0||33.8|
|Price/book ratio (end of period)||1.04||1.01||0.83|
|Non-financial key figures|
|Net Promoter Score Retail Banking (number of countries with number one ranking, rolling average)||7||7||9|
|Total number of Retail Banking primary relationships (in million, as of year-end)||9.7||9.0||8.4|
|Sustainable transitions financed (in EUR billion, as of year-end) 7||34.3||23.8||19.5|
|Sustainable assets under management (in EUR million, as of year-end)||3,306||2,573||1,538|
|Number of customers that felt financially empowered (in million, as of year-end)||23.9||20.5||-|
|Total extrapolated CO2e emissions (in kilotonne)||74||94||101|
|Human Capital Return on Investment indicator||2.59||2.48||2.30|
|System availability in the Netherlands and Belgium (in percentage)||99.75||99.6||99.3|
| 1 The leverage ratio of ING Bank/ING Group according to the Delegated Act (including grandfathered securities) takes into account the impact of grossing up the notional cash pool activities.
2 For further explanation of non-GAAP measures, see "Additional Information” section of the Annual Accounts, page 345.
3 ING changed its accounting policy for the netting of cash pooling arrangements in 2Q 2016. In accordance with IFRS, the comparable amounts were adjusted.
4 Customer lending is defined as: loans & advances to customers -/- securities at amortised costs -/- provision for loan losses.
5 The comparable cash pool balances in Customer lending and Customer deposits are still presented on a net basis in order to provide consistent information.
6 Based on the share price at year-end and the earnings per ordinary share for the financial year.
7 Sustainable transitions financed describes the business that we do with clients who are environmental outperformers in their sectors as well as projects that provide sustainable solutions. For a more detailed definition see the Glossary on page 445.