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in accordance with IFRS-EU
|Non-financial key figures|
|Net Promoter Score Retail Banking (number of countries with number one ranking, rolling average) 1||7||7||7|
|Total number of Retail Banking primary relationships (in million, year-end) 1, 2||10.8||9.9||9.2|
|Climate Finance (lending outstanding in EUR billion, year-end) 3||14.6||-||-|
|Social Impact Finance (lending outstanding in EUR billion, year-end) 3||0.5||-||-|
|Sustainable assets under management (in EUR billion, year-end)||4.8||3.3||2.6|
|Number of customers that felt financially empowered (in million, year-end) 1||25.4||23.9||20.5|
|Human Capital Return on Investment indicator||2.51||2.59||2.48|
|Retail Banking system availability in the Netherlands and Belgium (in percentage) 1, 4||99.7||-||-|
|Wholesale Banking system availability (in percentage) 1, 4||100||-||-|
|Consolidated result 5|
|(in EUR million)||2017||2016||2015|
|Net result attributable to ING Group's shareholders||4,905||4,651||4,010|
|Underlying net result Banking||4,957||4,976||4,219|
|Underlying result before taxation Banking||7,199||7,028||5,959|
|of which underlying income||17,704||17,458||16,552|
|of which underlying operating expenses||9,829||9,456||9,246|
|of which underlying addition to loan loss provision||676||974||1,347|
|in EUR billion, year-end||2017||2016||2015|
|Total assets ING Groep N.V. 6||846||845||1,005|
|Total assets ING Groep N.V. 6||846||845||842|
|Shareholders’ equity ING Groep N.V.||50||50||48|
|Customer lending ING Bank N.V. 7, 8||574||561||533|
|Customer deposits ING Bank N.V. 7||540||523||501|
|Effective underlying tax rate (in %)||30.0||28.1||28.0|
|Risk-weighted assets ING Group (EUR billion, year-end)||310||314||321|
|Underlying risk costs in bps of average RWA||22||31||44|
|Our financial goals|
|Common equity Tier 1 ratio fully loaded ING Group||> Prevailing fully-loaded requirements||14.7%||14.2%||12.7%|
|Leverage ratio ING Group 9||>4%||4.7%||4.8%||4.4%|
|Underlying cost/income ratio||50-52%||55.5%||54.2%||55.9%|
|Underlying return on equity ING Group||Will provide more clarity in 1H18||10.2%||10.1%||8.6%|
|Dividend per share (in euros)||Progressive dividend||0.67||0.66||0.65|
|Net result per share (in euros)||1.26||1.20||1.04|
|Shareholders' equity per share (end of period in euros)||12.97||12.84||12.36|
|Dividend per share (in euros)||0.67||0.66||0.65|
|Price/book ratio (end of period)||1.18||1.04||1.01|
| 1 Subject to reasonable assurance by KPMG. Throughout the report indicated with Ⓐ. See 'Independent auditor's assurance report', page 57.
2 200,000 additional primary customers due to restatement in 3Q2017 in Poland; historical numbers have been restated.
3 A description of ING's Climate Finance and Social Impact Finance, see www.ing.com/17ar01.
4 Scope is not comparable to availability reported for 2016 and 2015.
5 The comparable cash pool balances in Customer lending and Customer deposits are still presented on a net basis in order to provide consistent information.
6 ING changed its accounting policy for the netting of cash pooling arrangements in the second quarter of 2016. In accordance with IFRS, the comparable amounts for 2015 were adjusted.
7 The comparable 2015 cash-pooling balances in Customer lending and Customer deposits are still presented on a net basis in order to provide consistent information to its users.
8 Customer lending is defined as: loans and advances to customers -/- securities at amortised costs -/- provision for loan losses.
9 The leverage ratio of ING Group according to the Delegated Act (including grandfathered securities) takes into account the impact of grossing up the notional cash pool activities.