Think Forward Initiative helps “flesh and blood” decision-makers
From professor to politician, from economist to technology expert – everyone at the Think Forward Summit in Brussels last week had at least one thing in common: a passion for helping people make better financial decisions.
Why IQ is nothing without EQ at Financial Markets
Wholesale Banking’s Financial Markets has trained the “soft skills” of its 350 sales staff, to help them restore trust and form a more personal relationship with their clients. Here’s how one of the toughest businesses of ING is shifting from IQ to EQ.