Innovation at ING

Twenty years ago we launched ING Direct, a banking model that disrupted the industry and is still successful in many countries. Today, that same innovative culture is at the core of what we do: creating a differentiating customer experience.

Related People

  • Diederik Heinink Diederik Heinink
    Press officer
    +31 20 576 28 47
    Send email
  • Benoît Legrand Benoît Legrand
    Head of FinTech
  • Ignacio Juliá Vilar Ignacio Juliá Vilar
    Chief innovation officer & head of Retail Banking segment

"Becoming a platform and place to go is core to our strategy"

Chief Innovation Officer, Ignacio Juliá Vilar

Katana gives bond traders a cutting edge 12 December 2017

Katana gives bond traders a cutting edge

ING introduces AI tool to improve bond traders’ performance

How we innovate 07 December 2017

How we innovate

Everything there is to know in three minutes.

Squads, sprints and stand-ups 23 November 2017

Squads, sprints and stand-ups

Working agile in a big multinational: what’s it like?

Blockchain transactions just got a whole lot safer 16 November 2017

Blockchain transactions just got a whole lot safer

ING’s blockchain team has announced a major breakthrough that will help overcome one of the biggest obstacles to using blockchain in financial services: protecting data privacy.

Free cash withdrawals for all Twyp users 14 November 2017

Free cash withdrawals for all Twyp users

Spain’s Twyp expanded to non-ING customers.

“Challenge of the digital revolution is not digital. It's human and cultural”

Head of Fintech, Benoît Legrand

Ralph Hamers' vlog at Money20/20

Ralph Hamers' vlog at Money20/20

Youtube video
PACE: ING's way to innovate (short version)

PACE: ING's way to innovate (short version)

Youtube video
PACE: ING's way to innovate

PACE: ING's way to innovate

Youtube video
"We have to reinvent the way we are providing customer service"

Chief Innovation Officer, Ignacio Juliá Vilar

The year of digital banking pioneers 29 December 2016

The year of digital banking pioneers

Improving the customer experience is always a top priority for ING. Here are five innovations that hit the market this year. And one that we stopped.

Startarium: overnight success for ‘Bootcamp baby’ 28 December 2016

Startarium: overnight success for ‘Bootcamp baby’

Startarium is ING Romania’s own platform for starting entrepreneurs and one of the first ING Innovation Bootcamp finalists. It took Catalin Vasile and his team more than two years to make their idea work. But once they did, it was an overnight success.

A fintech love affair 08 December 2016

A fintech love affair

ING is in some kind of a relationship with more than 65 fintech start-ups. How do you keep the passion burning when the dating game is over? A true story.

Belfius joins ING and KBC in Payconiq 06 December 2016

Belfius joins ING and KBC in Payconiq

Another Belgian bank, Belfius has joined ING and KBC to further develop the integrated mobile payments and loyalty platform, Payconiq.

Could banking with fintechs be the answer in developing and emerging countries? 22 November 2016

Could banking with fintechs be the answer in developing and emerging countries?

For those living in developing and emerging countries, getting access to banking services can be difficult. After all, banks are hardly in the habit of building new branches in remote communities.

“We don’t have a monopoly on good ideas. That’s why we partner with fintechs”

CEO Ralph Hamers

In the media

“Innovation is not about gadgets.”

CEO Ralph Hamers

Katana gives bond traders a cutting edge 12 December 2017

Katana gives bond traders a cutting edge

ING introduces AI tool to improve bond traders’ performance

How we innovate 07 December 2017

How we innovate

Everything there is to know in three minutes.

Squads, sprints and stand-ups 23 November 2017

Squads, sprints and stand-ups

Working agile in a big multinational: what’s it like?

Blockchain transactions just got a whole lot safer 16 November 2017

Blockchain transactions just got a whole lot safer

ING’s blockchain team has announced a major breakthrough that will help overcome one of the biggest obstacles to using blockchain in financial services: protecting data privacy.

Free cash withdrawals for all Twyp users 14 November 2017

Free cash withdrawals for all Twyp users

Spain’s Twyp expanded to non-ING customers.

ING joins forces on blockchain-based platform for energy commodities sector 06 November 2017

ING joins forces on blockchain-based platform for energy commodities sector

ING part of a venture to create a blockchain-based platform for the energy commodity industry.

Even I don’t have time for banking! – Ralph Hamers 27 October 2017

Even I don’t have time for banking! – Ralph Hamers

ING CEO Ralph Hamers has told the world’s leading payments and financial services innovation event that despite being in banking for 26 years, even he doesn’t like to make time to manage his financial affairs.

Venturing into new territory 25 October 2017

Venturing into new territory

Why ING has started a EUR 300 million venture capital fund.

ING launches ING Ventures: a EUR 300 million fintech fund 25 October 2017

ING launches ING Ventures: a EUR 300 million fintech fund

ING announced today it has launched ING Ventures, a EUR 300 million fund aimed at investing in fintech companies. To accelerate the pace of innovation, one of ING’s strategic priorities, ING Ventures will expand the existing portfolio of investments in the coming 4 years.

No more smashing piggy banks 13 October 2017

No more smashing piggy banks

Australia has launched ING Everyday Round Up – a digital money jar for loose change.

How do you like my idea? 06 October 2017

How do you like my idea?

ING in Poland has launched an online tool to test business ideas.

Legal team recognised for innovative approach 05 October 2017

Legal team recognised for innovative approach

It’s one thing for ING as whole to be innovative to continually meet customer expectations, but another for its Legal Department to win recognition for its innovative approach.

ING and R3 make trade finance easier 27 September 2017

ING and R3 make trade finance easier

ING, the blockchain consortium R3, and trade finance platform TradeIX are using blockchain to improve trade finance infrastructure.

No spare change? No excuse! 15 September 2017

No spare change? No excuse!

An ING-developed innovation has the potential to revolutionise charitable donations.

Germany goes robo! 14 September 2017

Germany goes robo!

On 14 September, ING in Germany announced that it has joined forces with Anglo-German digital investment manager Scalable Capital to offer customers online wealth management services.

ING starts partnership with Scalable 14 September 2017

ING starts partnership with Scalable

ING announced today that it will start a partnership with online wealth manager Scalable Capital, one of the leading fintechs in the European robo-advice market. Together, ING and Scalable will offer a fully digital investment solution to ING’s retail customers in Germany. The partnership fits ING’s strategic priority to create a differentiating customer experience that is personal, seamless and relevant.

Investing - a beginners’ guide 31 August 2017

Investing - a beginners’ guide

You don’t have to be a millionaire to be an investor. A digital advisor, made by ING, helps people invest for the first time, all by themselves. Two ING experts reveal the psychology behind the tool, which will be live in 10 European countries by the end of this year.

It’s not you, itsme! 29 August 2017

It’s not you, itsme!

It’s the end of remembering passwords, in Belgium.

Banking with bots 24 August 2017

Banking with bots

How can ING deal with customer requests faster than ever, 24/7, via Facebook, Twitter or even a smart device like Google Home? Bring in the bots, or 'software-driven brains'.

Payconiq joins forces with Digicash for Luxembourg expansion 02 August 2017

Payconiq joins forces with Digicash for Luxembourg expansion

Making and receiving mobile payments is about to become reality throughout all of the Benelux, as Payconiq joins forces with Digicash Payments, the company behind Luxembourg’s mobile payment product Digicash.

A trade match made in heaven 31 July 2017

A trade match made in heaven

How ING teamed up with consortium R3 and Calypso Technology to test trade matching on blockchain.

Fintechs help change our culture – Benoît Legrand 27 July 2017

Fintechs help change our culture – Benoît Legrand

Why ING is partnering with around 100 financial technology companies.

‘The fastest bank will be the winner’ – Ignacio Juliá Vilar 19 July 2017

‘The fastest bank will be the winner’ – Ignacio Juliá Vilar

Ignacio Juliá Vilar, ING’s Chief innovation officer, was interviewed by El Mundo, the Spanish national newspaper.

Long-awaited innovation makes Turkish debut 19 July 2017

Long-awaited innovation makes Turkish debut

Employee-generated innovation, the Orange Assistant makes an impressive entry into Turkish market.

Learning from the best 18 July 2017

Learning from the best

When it comes to experts on helping businesses make the transition to platforms, there’s perhaps no better authority in the world than Sangeet Choudary.

Saving time with remote controlled mortgages 28 June 2017

Saving time with remote controlled mortgages

No one likes waiting for mortgage approval, right? Thankfully, customers in Poland, Italy and Luxembourg can be spared the wait with the introduction of a remote mortgage application service.

Becoming the WeChat of banks 20 June 2017

Becoming the WeChat of banks

How ING is embracing the platform revolution.

Yolt goes ‘open beta’ in the UK 01 June 2017

Yolt goes ‘open beta’ in the UK

Yolt, the new platform backed by ING, has taken the next step in revolutionizing money management.

Help! A robot’s taken my money! 31 May 2017

Help! A robot’s taken my money!

Consumers want to stay in control, says ING International Survey.

Welcome to Welcome 30 May 2017

Welcome to Welcome

A big part of ING’s digital transformation in Germany is a project called Welcome. What’s the story behind this mammoth undertaking? We asked Željko Kaurin, COO of ING in Germany.

ING part of the world’s biggest blockchain investment 23 May 2017

ING part of the world’s biggest blockchain investment

ING invests in consortium R3 to boost the use of blockchain-like technology in finance.

The Google Banker 19 May 2017

The Google Banker

Influential German newspaper Süddeutsche Zeitung has published an elaborate profile of ING CEO Ralph Hamers.

Unexpected visitors to the boardroom 19 May 2017

Unexpected visitors to the boardroom

As ING’s management board found out this week, inspiration for exciting, innovative ideas don’t necessarily have to come from consultants in pin-striped suits.

No kidding! Robot makes money fun 18 May 2017

No kidding! Robot makes money fun

Teaching children how to manage their money has traditionally been the responsibility of parents, grandparents and schools. But as children at one Dutch ING branch recently found out, there’s a new kid on the block – one that’s a little less emotionally invested than mum or dad!

24hCodING: Easier wining and dining 18 May 2017

24hCodING: Easier wining and dining

You’re at a restaurant or a pub. Wouldn’t it be good if you could order your meal using an app on your phone and then settle the bill later with the same app?

Digital banking made in Germany 08 May 2017

Digital banking made in Germany

ING-DiBa has fully digitalised its current account-opening process and introduced the Digital Income Check, which makes the loan application process much easier, more convenient and also faster.

One app to rule them all 26 April 2017

One app to rule them all

An example of a platform business, WeChat has taken China by storm.

Banks join forces for Dutch launch of Payconiq 20 April 2017

Banks join forces for Dutch launch of Payconiq

Six Dutch banks – ABN AMRO, ASN Bank, ING, Rabobank, Regiobank and SNS – today (20 April) announced their intention to launch Payconiq in the Netherlands this (European) summer.

Make IT happen 12 April 2017

Make IT happen

ING loves IT. And to put their money where their mouth is, Romania hosted a festival-like event to boost the image of IT at ING.

Poland partners fintech to help small business cash flow 09 March 2017

Poland partners fintech to help small business cash flow

ING in Poland has reached a new milestone: their very first partnership with a fintech: inviPay.

Easy Trading Connect on the verge of digitalising an age-old sector 23 February 2017

Easy Trading Connect on the verge of digitalising an age-old sector

Commodity trade and finance is still based on the exchange of paper documents. But that’s about to change. Easy Trading Connect is proof that the sector can be digitalised with blockchain technology.

Apple Pay goes Down Under 21 February 2017

Apple Pay goes Down Under

ING customers in Australia wanted it. ING in Australia has provided it. It’s Apple Pay, Apple's NFC payment system that lets users make purchases using an iOS device.

On top of the blockchain 17 February 2017

On top of the blockchain

At the world’s biggest blockchain hackathon in the Netherlands last weekend, over 500 people from around the world showed what blockchains can potentially do.

Payconiq helps Belgium go cashless 09 February 2017

Payconiq helps Belgium go cashless

Mobile payments. Thanks to Payconiq, they’ve become perfectly normal for many Belgian consumers. Find out how an ING initiative is conquering the Belgian market, with competitors joining in.

What’s cooking in the blockchain kitchen? 26 January 2017

What’s cooking in the blockchain kitchen?

One day, blockchain may change the face of the financial industry – and of many other industries. When that day comes, ING wants to be ready. Here’s a first taste of what might be coming.

The year of digital banking pioneers 29 December 2016

The year of digital banking pioneers

Improving the customer experience is always a top priority for ING. Here are five innovations that hit the market this year. And one that we stopped.

Startarium: overnight success for ‘Bootcamp baby’ 28 December 2016

Startarium: overnight success for ‘Bootcamp baby’

Startarium is ING Romania’s own platform for starting entrepreneurs and one of the first ING Innovation Bootcamp finalists. It took Catalin Vasile and his team more than two years to make their idea work. But once they did, it was an overnight success.

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