Innovation at ING

Twenty years ago we launched ING Direct, a banking model that disrupted the industry and is still successful in many countries. Today, that same innovative culture is at the core of what we do: creating a differentiating customer experience.

"Becoming a platform and place to go is core to our strategy"

Chief Innovation Officer, Ignacio Juliá Vilar

ING launches Developer Portal 24 May 2018

ING launches Developer Portal

ING takes next step into open banking by sharing selected APIs

ING part of groundbreaking blockchain shipment 14 May 2018

ING part of groundbreaking blockchain shipment

ING’s reputation as a leader in the use of blockchain technology has been enhanced with the bank joining forces with HSBC to conduct their first live, commercial trade finance transaction on blockchain.

Innovation that impacts 03 May 2018

Innovation that impacts

Five services that are making a difference around the ING world.

Robo talk 05 April 2018

Robo talk

Customers are demanding machines with more predictive capabilities

Payconiq merger expands mobile payments in Belgium 27 March 2018

Payconiq merger expands mobile payments in Belgium

Payconiq Belgium joins forces with Bancontact Company

“Challenge of the digital revolution is not digital. It's human and cultural”

Head of Fintech, Benoît Legrand

Robo talk!

Robo talk!

Youtube video
#howitsmade: new bank cards in the Netherlands and Belgium

#howitsmade: new bank cards in the Netherlands and Belgium

Youtube video
New digital feature fits the bill

New digital feature fits the bill

Youtube video
"We have to reinvent the way we are providing customer service"

Chief Innovation Officer, Ignacio Juliá Vilar

Katana gives bond traders a cutting edge 12 December 2017

Katana gives bond traders a cutting edge

ING introduces AI tool to improve bond traders’ performance

How we innovate 07 December 2017

How we innovate

Everything there is to know in three minutes.

Squads, sprints and stand-ups 23 November 2017

Squads, sprints and stand-ups

Working agile in a big multinational: what’s it like?

Blockchain transactions just got a whole lot safer 16 November 2017

Blockchain transactions just got a whole lot safer

ING’s blockchain team has announced a major breakthrough that will help overcome one of the biggest obstacles to using blockchain in financial services: protecting data privacy.

Free cash withdrawals for all Twyp users 14 November 2017

Free cash withdrawals for all Twyp users

Spain’s Twyp expanded to non-ING customers.

“We don’t have a monopoly on good ideas. That’s why we partner with fintechs”

CEO Ralph Hamers

In the media

“Innovation is not about gadgets.”

CEO Ralph Hamers

ING launches Developer Portal 24 May 2018

ING launches Developer Portal

ING takes next step into open banking by sharing selected APIs

ING part of groundbreaking blockchain shipment 14 May 2018

ING part of groundbreaking blockchain shipment

ING’s reputation as a leader in the use of blockchain technology has been enhanced with the bank joining forces with HSBC to conduct their first live, commercial trade finance transaction on blockchain.

Innovation that impacts 03 May 2018

Innovation that impacts

Five services that are making a difference around the ING world.

Robo talk 05 April 2018

Robo talk

Customers are demanding machines with more predictive capabilities

Payconiq merger expands mobile payments in Belgium 27 March 2018

Payconiq merger expands mobile payments in Belgium

Payconiq Belgium joins forces with Bancontact Company

Blockchain set to transform collateral lending 01 March 2018

Blockchain set to transform collateral lending

How ING’s technology is behind the latest blockchain breakthrough.

Another blockchain milestone in trade finance     21 February 2018

Another blockchain milestone in trade finance

ING’s latest test shows yet again how blockchain makes trade finance safer and more efficient.

New digital feature fits the bill 30 January 2018

New digital feature fits the bill

Business owners, forget about paper shuffling – this app does it for you.

ING further invests in payments business with acquisition of majority stake in Payvision 29 January 2018

ING further invests in payments business with acquisition of majority stake in Payvision

ING has reached an agreement to acquire a 75% stake in Payvision, a fast-growing, leading international omnichannel payments service provider. Payvision has a total value of EUR 360 million. The transaction will enable ING to strengthen its footprint in omnichannel payments services and expand its merchant services for its business customers, in particular in the fast-growing e-commerce segment.

Bringing blockchain to agricultural commodity trade 22 January 2018

Bringing blockchain to agricultural commodity trade

ING notches up another blockchain first.

Louis Dreyfus Company, ING, Societe Generale and ABN Amro complete the first agricultural commodity trade through blockchain 22 January 2018

Louis Dreyfus Company, ING, Societe Generale and ABN Amro complete the first agricultural commodity trade through blockchain

The enhanced Easy Trading Connect (ETC) blockchain prototype reduces time spent on processing documents and data from hours to minutes, and allows for a larger trading scope.

New roles for Ignacio Juliá Vilar and Benoît Legrand 18 January 2018

New roles for Ignacio Juliá Vilar and Benoît Legrand

ING has announced the appointment of Ignacio Juliá Vilar as global head of Retail and Benoît Legrand as its chief innovation officer.

What’s in a year? 12 January 2018

What’s in a year?

The best of 2017, in less than a minute.

Katana gives bond traders a cutting edge 12 December 2017

Katana gives bond traders a cutting edge

ING introduces AI tool to improve bond traders’ performance

How we innovate 07 December 2017

How we innovate

Everything there is to know in three minutes.

Squads, sprints and stand-ups 23 November 2017

Squads, sprints and stand-ups

Working agile in a big multinational: what’s it like?

Blockchain transactions just got a whole lot safer 16 November 2017

Blockchain transactions just got a whole lot safer

ING’s blockchain team has announced a major breakthrough that will help overcome one of the biggest obstacles to using blockchain in financial services: protecting data privacy.

Free cash withdrawals for all Twyp users 14 November 2017

Free cash withdrawals for all Twyp users

Spain’s Twyp expanded to non-ING customers.

ING joins forces on blockchain-based platform for energy commodities sector 06 November 2017

ING joins forces on blockchain-based platform for energy commodities sector

ING part of a venture to create a blockchain-based platform for the energy commodity industry.

Even I don’t have time for banking! – Ralph Hamers 27 October 2017

Even I don’t have time for banking! – Ralph Hamers

ING CEO Ralph Hamers has told the world’s leading payments and financial services innovation event that despite being in banking for 26 years, even he doesn’t like to make time to manage his financial affairs.

Venturing into new territory 25 October 2017

Venturing into new territory

Why ING has started a EUR 300 million venture capital fund.

ING launches ING Ventures: a EUR 300 million fintech fund 25 October 2017

ING launches ING Ventures: a EUR 300 million fintech fund

ING announced today it has launched ING Ventures, a EUR 300 million fund aimed at investing in fintech companies. To accelerate the pace of innovation, one of ING’s strategic priorities, ING Ventures will expand the existing portfolio of investments in the coming 4 years.

No more smashing piggy banks 13 October 2017

No more smashing piggy banks

Australia has launched ING Everyday Round Up – a digital money jar for loose change.

How do you like my idea? 06 October 2017

How do you like my idea?

ING in Poland has launched an online tool to test business ideas.

Legal team recognised for innovative approach 05 October 2017

Legal team recognised for innovative approach

It’s one thing for ING as whole to be innovative to continually meet customer expectations, but another for its Legal Department to win recognition for its innovative approach.

ING and R3 make trade finance easier 27 September 2017

ING and R3 make trade finance easier

ING, the blockchain consortium R3, and trade finance platform TradeIX are using blockchain to improve trade finance infrastructure.

No spare change? No excuse! 15 September 2017

No spare change? No excuse!

An ING-developed innovation has the potential to revolutionise charitable donations.

Germany goes robo! 14 September 2017

Germany goes robo!

On 14 September, ING in Germany announced that it has joined forces with Anglo-German digital investment manager Scalable Capital to offer customers online wealth management services.

ING starts partnership with Scalable 14 September 2017

ING starts partnership with Scalable

ING announced today that it will start a partnership with online wealth manager Scalable Capital, one of the leading fintechs in the European robo-advice market. Together, ING and Scalable will offer a fully digital investment solution to ING’s retail customers in Germany. The partnership fits ING’s strategic priority to create a differentiating customer experience that is personal, seamless and relevant.

Investing - a beginners’ guide 31 August 2017

Investing - a beginners’ guide

You don’t have to be a millionaire to be an investor. A digital advisor, made by ING, helps people invest for the first time, all by themselves. Two ING experts reveal the psychology behind the tool, which will be live in 10 European countries by the end of this year.

It’s not you, itsme! 29 August 2017

It’s not you, itsme!

It’s the end of remembering passwords, in Belgium.

Banking with bots 24 August 2017

Banking with bots

How can ING deal with customer requests faster than ever, 24/7, via Facebook, Twitter or even a smart device like Google Home? Bring in the bots, or 'software-driven brains'.

Payconiq joins forces with Digicash for Luxembourg expansion 02 August 2017

Payconiq joins forces with Digicash for Luxembourg expansion

Making and receiving mobile payments is about to become reality throughout all of the Benelux, as Payconiq joins forces with Digicash Payments, the company behind Luxembourg’s mobile payment product Digicash.

A trade match made in heaven 31 July 2017

A trade match made in heaven

How ING teamed up with consortium R3 and Calypso Technology to test trade matching on blockchain.

Fintechs help change our culture – Benoît Legrand 27 July 2017

Fintechs help change our culture – Benoît Legrand

Why ING is partnering with around 100 financial technology companies.

‘The fastest bank will be the winner’ – Ignacio Juliá Vilar 19 July 2017

‘The fastest bank will be the winner’ – Ignacio Juliá Vilar

Ignacio Juliá Vilar, ING’s Chief innovation officer, was interviewed by El Mundo, the Spanish national newspaper.

Long-awaited innovation makes Turkish debut 19 July 2017

Long-awaited innovation makes Turkish debut

Employee-generated innovation, the Orange Assistant makes an impressive entry into Turkish market.

Learning from the best 18 July 2017

Learning from the best

When it comes to experts on helping businesses make the transition to platforms, there’s perhaps no better authority in the world than Sangeet Choudary.

Saving time with remote controlled mortgages 28 June 2017

Saving time with remote controlled mortgages

No one likes waiting for mortgage approval, right? Thankfully, customers in Poland, Italy and Luxembourg can be spared the wait with the introduction of a remote mortgage application service.

Becoming the WeChat of banks 20 June 2017

Becoming the WeChat of banks

How ING is embracing the platform revolution.

Yolt goes ‘open beta’ in the UK 01 June 2017

Yolt goes ‘open beta’ in the UK

Yolt, the new platform backed by ING, has taken the next step in revolutionizing money management.

Help! A robot’s taken my money! 31 May 2017

Help! A robot’s taken my money!

Consumers want to stay in control, says ING International Survey.

Welcome to Welcome 30 May 2017

Welcome to Welcome

A big part of ING’s digital transformation in Germany is a project called Welcome. What’s the story behind this mammoth undertaking? We asked Željko Kaurin, COO of ING in Germany.

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