Twenty years ago we launched ING Direct, a banking model that disrupted the industry and is still successful in many countries. Today, that same innovative culture is at the core of what we do: creating a differentiating customer experience.
"Becoming a platform and place to go is core to our strategy"
Chief Innovation Officer, Ignacio Juliá Vilar
Poland partners fintech to help small business cash flow
ING in Poland has reached a new milestone: their very first partnership with a fintech: inviPay.
Easy Trading Connect on the verge of digitalising an age-old sector
Commodity trade and finance is still based on the exchange of paper documents. But that’s about to change. Easy Trading Connect is proof that the sector can be digitalised with blockchain technology.
Apple Pay goes Down Under
ING customers in Australia wanted it. ING in Australia has provided it. It’s Apple Pay, Apple's NFC payment system that lets users make purchases using an iOS device.
On top of the blockchain
At the world’s biggest blockchain hackathon in the Netherlands last weekend, over 500 people from around the world showed what blockchains can potentially do.
Payconiq helps Belgium go cashless
Mobile payments. Thanks to Payconiq, they’ve become perfectly normal for many Belgian consumers. Find out how an ING initiative is conquering the Belgian market, with competitors joining in.
“Challenge of the digital revolution is not digital. It's human and cultural”
Head of Fintech, Benoît Legrand
Easy Trading Connect: a new trade finance platformYoutube video
The Dutch Blockchain hackathonYoutube video
Paying mobile with PayconiqYoutube video
"We have to reinvent the way we are providing customer service"
Chief Innovation Officer, Ignacio Juliá Vilar
The year of digital banking pioneers
Improving the customer experience is always a top priority for ING. Here are five innovations that hit the market this year. And one that we stopped.
Startarium: overnight success for ‘Bootcamp baby’
Startarium is ING Romania’s own platform for starting entrepreneurs and one of the first ING Innovation Bootcamp finalists. It took Catalin Vasile and his team more than two years to make their idea work. But once they did, it was an overnight success.
A fintech love affair
ING is in some kind of a relationship with more than 65 fintech start-ups. How do you keep the passion burning when the dating game is over? A true story.
Belfius joins ING and KBC in Payconiq
Another Belgian bank, Belfius has joined ING and KBC to further develop the integrated mobile payments and loyalty platform, Payconiq.
Could banking with fintechs be the answer in developing and emerging countries?
For those living in developing and emerging countries, getting access to banking services can be difficult. After all, banks are hardly in the habit of building new branches in remote communities.
“We don’t have a monopoly on good ideas. That’s why we partner with fintechs”
CEO Ralph Hamers
In the media
- ING's agile transformation McKinsey
- Dutch bank ING returns to the UK with a mobile app Computerweekly
- Ralph Hamers, ING chief executive: Digital but down-to-earth Financial Times
“Innovation is not about gadgets.”
CEO Ralph Hamers
How fintech can help create 1 bln new jobs in Asia and Africa
Fintech is helping small companies in the poorest countries grow and create jobs.
Treasurers see the virtual reality of cash management
Virtual Cash Management (VCM) is a game-changer that will shape the market for the next five to eight years. It will empower treasurers to make better financial decisions as they gain insight, access and control of their company’s cash position. ING is making this a reality.
Ignacio Julia Vilar at Money20/20: ING partners with 65 fintechs
Chief innovation officer Ignacio Julia Vilar revealed yesterday at the world’s biggest fintech event – Money 20/20 in Las Vegas – that ING partners with 65 fintechs.
Light and easy card processing
Accepting card payments normally requires lots of equipment. ING Romania shows there’s a simpler way.
We are Yolt (by ING)
A mobile one-stop money platform is about to enter the UK market. Its name is Yolt.
How Romania created the five-minute loan
Walking in a bank branch and leaving with a loan after a few minutes. Thanks to advanced data analytics, Romania has created the five-minute loan. Here’s how they did it.
Withdrawing money with your smartphone
ING Direct Spain’s new service ‘Twyp Cash’ is live as of today. Customers can now withdraw money with their smartphone when paying for other purchases at more than 3,500 supermarkets and gas stations.
Dutch customers to go social
In the western world an average person can have up to five social media accounts and spend up to two hours a day browsing these networks.
USD25 million credit facility to fuel WeLab’s Hong Kong growth
WeLab, one of the fastest growing fintech companies in Greater China, has secured a credit facility of USD25 million from ING Bank.
Prepare for Pepper
Artificial intelligence and robotics are advancing at lightning speed. Doomsayers claim we are about to open a Pandora’s box with dire consequences. Are these concerns justified? ing.world investigates.
ING introduces cross border Virtual Cash Management
ING Wholesale Banking recently launched Virtual Cash management, an innovative solution offering large and mid-corporate companies full cash visibility, access and control - regardless of its IT infrastructure.
Start-ups join Innovation Studio
Four enterprising start-ups will soon enter ING’s Innovation Studio to see whether they can make the big time: the launch of a viable commercial business.
A financial advisor in your pocket
It is ING’s purpose to empower people to stay a step ahead, and with new money management tools available to customers in Spain and the Netherlands, we're doing just that.
Banks unite to improve mobile payment and loyalty offers
ING and Belgian bank KBC have joined forces to launch a new, integrated mobile payments and loyalty platform in Belgium, combining ING’s payment app Payconiq with loyalty platforms Qustomer and KBC’s CityLife.
What’s cooking in the innovation kitchen?
Innovation labs used to be places where engineers worked on top secret projects, well protected and hidden from the outside world. Today’s reality couldn’t be more different for ING.
Innovation Bootcamp: Kids rule
The eight finalists in ING’s third annual Innovation Bootcamp competition faced extra scrutiny this year from a new generation of judges: the Kids Counsel.
Setting the PACE
Every new product or service begins with a great idea. But how can we be sure it is the right idea? Go out and talk to customers first. It’s the essence of PACE, ING’s new way to innovate.
The future of banking outlined in Copenhagen
The future of banking is bright and the customer is the winner. But banks will have to innovate to keep up with the fintechs as customers will no longer need banks, but they do need banking.
Rembrandt goes digital
After almost 400 years, a new portrait ‘by Rembrandt’ was unveiled in Amsterdam yesterday. The portrait was created by art historians and technicians using data and facial recognition techniques from 346 of Rembrandt’s paintings.
Startups graduated from ING Innovation Studio
The ING Innovation Studio has completed its second acceleration cycle. Three internal teams and three startups have graduated from the program, creating fintech solutions. The selection of new startups to join the program starts 18 April.
ING announces new Chief Innovation Officer and other appointments
ING will have a new Chief Innovation Officer, a new CEO in Poland and a new Wholesale Banking Head of Network following appointments announced today.
ING completes trial of five emerging block chain technologies within R3 Global Bank Consortium
ING Bank, a member of the bank consortium working with financial technology innovation company R3 CEV, has successfully trialed five distinct block chain technologies in parallel in the first test of its kind.
En route to Belgium’s Fintech Village
Addocted, Anglr, Cashforce, Delio, HopOn, IsItYou and PayKey. The first inhabitants of Fintech Village, ING Belgium’s incubator for start-ups, certainly have unconventional names.
Moje ING: it stands for easy financial planning
It is a one-stop-shop for managing personal finances. Moje ING (My ING) is the new electronic banking platform for ING customers in Poland.
Peer-to-peer payment app Twyp comes to the Netherlands
Following its successful launch in Spain recently, ING has introduced peer-to-peer-payment app, Twyp in the Netherlands. Twyp, an abbreviation of The Way You Pay, is an app that allows consumers to pay small amounts instantly to contacts on their mobile devices.
How ING sees advancing technology in the banking sector
In an interview with RTL Z Benoit Legrand, Head of Fintech, tells how ING is dealing with fintechs and the rapid technological advances that are currently revolutionising the banking landscape.
ING launches Twyp
ING launched Twyp, a peer-to-peer-payment app, in Spain today. Twyp, an abbreviation of The Way You Pay, is an app that allows consumers to pay small amounts to contacts on their mobile devices in just a few seconds.
Breaking barriers to fintech fame
Would you like to take part in an exciting initiative to stimulate entrepreneurship and innovation in the Dutch financial services industry?
Contactless mobile payments now available for Dutch customers
Customers in the Netherlands can now download an app that will allow quick, easy and secure contactless payments via a smartphone.
Ease and simplicity wins first prize
A simple mobile payments system that doesn’t require complex IT support infrastructure has taken first prize in the third global ING hackathon.
ING takes next step with block chain technology
Bank joins fintech R3 ’s global bank partnership
Banks and Fintechs: “Collaboration improves the customer experience”
One of the most discussed topics in the financial industry last year, was probably how banks are dealing with financial technology companies (fintechs). Exactly that was the theme of the panel discussion ING’s Director of Corporate Strategy Dorothy Hill was on during the Money 20/20 conference in Las Vegas on Tuesday 27 October.
ING invests in fintech company Kabbage
ING has taken an equity stake in US based fintech company Kabbage, a leading technology and data platform powering automated lending to small and medium enterprises (SMEs). The investment is part of a financing round in which Kabbage raised USD 135 million of capital.
ING Innovation Index: The Netherlands is ready for digitalisation, but not in every sector
The rapid pace of global technological developments is undeniable. But what is the impact of these innovations on our country and how is the Netherlands dealing with the changes?
ING organizes annual global ‘hackathon’ in Romania
Last year it was Amsterdam, but this year Bucharest will host the ING’s annual global ‘hackathon’, 24CodING 2015.
ING partners with StartupDelta and the Amsterdam Capital Week
This week, the Amsterdam Capital Week (ACW) is held to promote the city as startup capital of Europe.
ING among the first companies in Apple News app
Yesterday Apple released a major novelty: Apple News. It is a built-in news app and part of the new iOS9 operating system that was launched today. This means that every Apple user who downloads iOS9 will automatically have Apple News on his device and have access to relevant news. ING is among the first companies of which its news will feature in Apple News and one of the first banks worldwide.
ING announces winners of the Innovation Studio startup pitch
ING has announced the three winners of last week’s Innovation Studio pitch. The winners are Moneytis, Whydonate and Checkmetrix. Innovation Studio is ING’s open innovation platform, a corporate accelerator that is open to external startups and was launched in July 2015.
ING acquires Belgian digital loyalty platform Qustomer
ING has acquired the Belgian digital loyalty platform Qustomer. With Qustomer, users can collect and redeem loyalty points from shops and other retail outlets using a physical card with QR code technology or via the Qustomer application on their smartphone.