Innovation at ING

Twenty years ago we launched ING Direct, a banking model that disrupted the industry and is still successful in many countries. Today, that same innovative culture is at the core of what we do: creating a differentiating customer experience.

Related People

  • Diederik Heinink Diederik Heinink
    Press officer
    +31 20 576 28 47
    Send email
  • Benoît Legrand Benoît Legrand
    Head of FinTech
  • Ignacio Juliá Vilar Ignacio Juliá Vilar
    Chief innovation officer & head of Retail Banking segment

"Becoming a platform and place to go is core to our strategy"

Chief Innovation Officer, Ignacio Juliá Vilar

Banks join forces for Dutch launch of Payconiq 20 April 2017

Banks join forces for Dutch launch of Payconiq

Six Dutch banks – ABN AMRO, ASN Bank, ING, Rabobank, Regiobank and SNS – today (20 April) announced their intention to launch Payconiq in the Netherlands this (European) summer.

Make IT happen 12 April 2017

Make IT happen

ING loves IT. And to put their money where their mouth is, Romania hosted a festival-like event to boost the image of IT at ING.

Poland partners fintech to help small business cash flow 09 March 2017

Poland partners fintech to help small business cash flow

ING in Poland has reached a new milestone: their very first partnership with a fintech: inviPay.

Easy Trading Connect on the verge of digitalising an age-old sector 23 February 2017

Easy Trading Connect on the verge of digitalising an age-old sector

Commodity trade and finance is still based on the exchange of paper documents. But that’s about to change. Easy Trading Connect is proof that the sector can be digitalised with blockchain technology.

Apple Pay goes Down Under 21 February 2017

Apple Pay goes Down Under

ING customers in Australia wanted it. ING in Australia has provided it. It’s Apple Pay, Apple's NFC payment system that lets users make purchases using an iOS device.

“Challenge of the digital revolution is not digital. It's human and cultural”

Head of Fintech, Benoît Legrand

The Dutch Blockchain hackathon

The Dutch Blockchain hackathon

Youtube video
Easy Trading Connect: a new trade finance platform

Easy Trading Connect: a new trade finance platform

Youtube video
Paying mobile with Payconiq

Paying mobile with Payconiq

Youtube video
"We have to reinvent the way we are providing customer service"

Chief Innovation Officer, Ignacio Juliá Vilar

The year of digital banking pioneers 29 December 2016

The year of digital banking pioneers

Improving the customer experience is always a top priority for ING. Here are five innovations that hit the market this year. And one that we stopped.

Startarium: overnight success for ‘Bootcamp baby’ 28 December 2016

Startarium: overnight success for ‘Bootcamp baby’

Startarium is ING Romania’s own platform for starting entrepreneurs and one of the first ING Innovation Bootcamp finalists. It took Catalin Vasile and his team more than two years to make their idea work. But once they did, it was an overnight success.

A fintech love affair 08 December 2016

A fintech love affair

ING is in some kind of a relationship with more than 65 fintech start-ups. How do you keep the passion burning when the dating game is over? A true story.

Belfius joins ING and KBC in Payconiq 06 December 2016

Belfius joins ING and KBC in Payconiq

Another Belgian bank, Belfius has joined ING and KBC to further develop the integrated mobile payments and loyalty platform, Payconiq.

Could banking with fintechs be the answer in developing and emerging countries? 22 November 2016

Could banking with fintechs be the answer in developing and emerging countries?

For those living in developing and emerging countries, getting access to banking services can be difficult. After all, banks are hardly in the habit of building new branches in remote communities.

“We don’t have a monopoly on good ideas. That’s why we partner with fintechs”

CEO Ralph Hamers

In the media

“Innovation is not about gadgets.”

CEO Ralph Hamers

How fintech can help create 1 bln new jobs in Asia and Africa 27 October 2016

How fintech can help create 1 bln new jobs in Asia and Africa

Fintech is helping small companies in the poorest countries grow and create jobs.

Treasurers see the virtual reality of cash management 26 October 2016

Treasurers see the virtual reality of cash management

Virtual Cash Management (VCM) is a game-changer that will shape the market for the next five to eight years. It will empower treasurers to make better financial decisions as they gain insight, access and control of their company’s cash position. ING is making this a reality.

Ignacio Julia Vilar at Money20/20: ING partners with 65 fintechs  25 October 2016

Ignacio Julia Vilar at Money20/20: ING partners with 65 fintechs

Chief innovation officer Ignacio Julia Vilar revealed yesterday at the world’s biggest fintech event – Money 20/20 in Las Vegas – that ING partners with 65 fintechs.

Light and easy card processing 20 October 2016

Light and easy card processing

Accepting card payments normally requires lots of equipment. ING Romania shows there’s a simpler way.

We are Yolt (by ING) 18 October 2016

We are Yolt (by ING)

A mobile one-stop money platform is about to enter the UK market. Its name is Yolt.

How Romania created the five-minute loan  10 October 2016

How Romania created the five-minute loan

Walking in a bank branch and leaving with a loan after a few minutes. Thanks to advanced data analytics, Romania has created the five-minute loan. Here’s how they did it.

Withdrawing money with your smartphone  26 September 2016

Withdrawing money with your smartphone

ING Direct Spain’s new service ‘Twyp Cash’ is live as of today. Customers can now withdraw money with their smartphone when paying for other purchases at more than 3,500 supermarkets and gas stations.

Dutch customers to go social 09 September 2016

Dutch customers to go social

In the western world an average person can have up to five social media accounts and spend up to two hours a day browsing these networks.

USD25 million credit facility to fuel WeLab’s Hong Kong growth 06 September 2016

USD25 million credit facility to fuel WeLab’s Hong Kong growth

WeLab, one of the fastest growing fintech companies in Greater China, has secured a credit facility of USD25 million from ING Bank.

Prepare for Pepper 05 September 2016

Prepare for Pepper

Artificial intelligence and robotics are advancing at lightning speed. Doomsayers claim we are about to open a Pandora’s box with dire consequences. Are these concerns justified? ing.world investigates.

ING introduces cross border Virtual Cash Management 02 September 2016

ING introduces cross border Virtual Cash Management

ING Wholesale Banking recently launched Virtual Cash management, an innovative solution offering large and mid-corporate companies full cash visibility, access and control - regardless of its IT infrastructure.

Start-ups join Innovation Studio  11 August 2016

Start-ups join Innovation Studio

Four enterprising start-ups will soon enter ING’s Innovation Studio to see whether they can make the big time: the launch of a viable commercial business.

 A financial advisor in your pocket 27 July 2016

A financial advisor in your pocket

It is ING’s purpose to empower people to stay a step ahead, and with new money management tools available to customers in Spain and the Netherlands, we're doing just that.

Banks unite to improve mobile payment and loyalty offers 05 July 2016

Banks unite to improve mobile payment and loyalty offers

ING and Belgian bank KBC have joined forces to launch a new, integrated mobile payments and loyalty platform in Belgium, combining ING’s payment app Payconiq with loyalty platforms Qustomer and KBC’s CityLife.

What’s cooking in the innovation kitchen? 22 June 2016

What’s cooking in the innovation kitchen?

Innovation labs used to be places where engineers worked on top secret projects, well protected and hidden from the outside world. Today’s reality couldn’t be more different for ING.

Innovation Bootcamp: Kids rule 13 June 2016

Innovation Bootcamp: Kids rule

The eight finalists in ING’s third annual Innovation Bootcamp competition faced extra scrutiny this year from a new generation of judges: the Kids Counsel.

Setting the PACE 06 May 2016

Setting the PACE

Every new product or service begins with a great idea. But how can we be sure it is the right idea? Go out and talk to customers first. It’s the essence of PACE, ING’s new way to innovate.

The future of banking outlined in Copenhagen 07 April 2016

The future of banking outlined in Copenhagen

The future of banking is bright and the customer is the winner. But banks will have to innovate to keep up with the fintechs as customers will no longer need banks, but they do need banking.

Rembrandt goes digital  06 April 2016

Rembrandt goes digital

After almost 400 years, a new portrait ‘by Rembrandt’ was unveiled in Amsterdam yesterday. The portrait was created by art historians and technicians using data and facial recognition techniques from 346 of Rembrandt’s paintings.

Startups graduated from ING Innovation Studio 30 March 2016

Startups graduated from ING Innovation Studio

The ING Innovation Studio has completed its second acceleration cycle. Three internal teams and three startups have graduated from the program, creating fintech solutions. The selection of new startups to join the program starts 18 April.

ING announces new Chief Innovation Officer and other appointments 04 March 2016

ING announces new Chief Innovation Officer and other appointments

ING will have a new Chief Innovation Officer, a new CEO in Poland and a new Wholesale Banking Head of Network following appointments announced today.

 ING completes trial of five emerging block chain technologies within R3 Global Bank Consortium 03 March 2016

ING completes trial of five emerging block chain technologies within R3 Global Bank Consortium

ING Bank, a member of the bank consortium working with financial technology innovation company R3 CEV, has successfully trialed five distinct block chain technologies in parallel in the first test of its kind.

 En route to Belgium’s Fintech Village  08 February 2016

En route to Belgium’s Fintech Village

Addocted, Anglr, Cashforce, Delio, HopOn, IsItYou and PayKey. The first inhabitants of Fintech Village, ING Belgium’s incubator for start-ups, certainly have unconventional names.

Moje ING: it stands for easy financial planning   03 February 2016

Moje ING: it stands for easy financial planning

It is a one-stop-shop for managing personal finances. Moje ING (My ING) is the new electronic banking platform for ING customers in Poland.

Peer-to-peer payment app Twyp comes to the Netherlands 12 January 2016

Peer-to-peer payment app Twyp comes to the Netherlands

Following its successful launch in Spain recently, ING has introduced peer-to-peer-payment app, Twyp in the Netherlands. Twyp, an abbreviation of The Way You Pay, is an app that allows consumers to pay small amounts instantly to contacts on their mobile devices.

How ING sees advancing technology in the banking sector 30 December 2015

How ING sees advancing technology in the banking sector

In an interview with RTL Z Benoit Legrand, Head of Fintech, tells how ING is dealing with fintechs and the rapid technological advances that are currently revolutionising the banking landscape.

ING launches Twyp 08 December 2015

ING launches Twyp

ING launched Twyp, a peer-to-peer-payment app, in Spain today. Twyp, an abbreviation of The Way You Pay, is an app that allows consumers to pay small amounts to contacts on their mobile devices in just a few seconds.

Breaking barriers to fintech fame 07 December 2015

Breaking barriers to fintech fame

Would you like to take part in an exciting initiative to stimulate entrepreneurship and innovation in the Dutch financial services industry?

Contactless mobile payments now available for Dutch customers   02 December 2015

Contactless mobile payments now available for Dutch customers

Customers in the Netherlands can now download an app that will allow quick, easy and secure contactless payments via a smartphone.

Ease and simplicity wins first prize 23 November 2015

Ease and simplicity wins first prize

A simple mobile payments system that doesn’t require complex IT support infrastructure has taken first prize in the third global ING hackathon.

ING takes next step with block chain technology 20 November 2015

ING takes next step with block chain technology

Bank joins fintech R3 ’s global bank partnership

Banks and Fintechs: “Collaboration improves the customer experience” 29 October 2015

Banks and Fintechs: “Collaboration improves the customer experience”

One of the most discussed topics in the financial industry last year, was probably how banks are dealing with financial technology companies (fintechs). Exactly that was the theme of the panel discussion ING’s Director of Corporate Strategy Dorothy Hill was on during the Money 20/20 conference in Las Vegas on Tuesday 27 October.

ING invests in fintech company Kabbage 14 October 2015

ING invests in fintech company Kabbage

ING has taken an equity stake in US based fintech company Kabbage, a leading technology and data platform powering automated lending to small and medium enterprises (SMEs). The investment is part of a financing round in which Kabbage raised USD 135 million of capital.

ING Innovation Index: The Netherlands is ready for digitalisation, but not in every sector 12 October 2015

ING Innovation Index: The Netherlands is ready for digitalisation, but not in every sector

The rapid pace of global technological developments is undeniable. But what is the impact of these innovations on our country and how is the Netherlands dealing with the changes?

ING organizes annual global ‘hackathon’ in Romania 08 October 2015

ING organizes annual global ‘hackathon’ in Romania

Last year it was Amsterdam, but this year Bucharest will host the ING’s annual global ‘hackathon’, 24CodING 2015.

ING partners with StartupDelta and the Amsterdam Capital Week 24 September 2015

ING partners with StartupDelta and the Amsterdam Capital Week

This week, the Amsterdam Capital Week (ACW) is held to promote the city as startup capital of Europe.

ING among the first companies in Apple News app 17 September 2015

ING among the first companies in Apple News app

Yesterday Apple released a major novelty: Apple News. It is a built-in news app and part of the new iOS9 operating system that was launched today. This means that every Apple user who downloads iOS9 will automatically have Apple News on his device and have access to relevant news. ING is among the first companies of which its news will feature in Apple News and one of the first banks worldwide.

ING announces winners of the Innovation Studio startup pitch 08 September 2015

ING announces winners of the Innovation Studio startup pitch

ING has announced the three winners of last week’s Innovation Studio pitch. The winners are Moneytis, Whydonate and Checkmetrix. Innovation Studio is ING’s open innovation platform, a corporate accelerator that is open to external startups and was launched in July 2015.

ING acquires Belgian digital loyalty platform Qustomer 07 September 2015

ING acquires Belgian digital loyalty platform Qustomer

ING has acquired the Belgian digital loyalty platform Qustomer. With Qustomer, users can collect and redeem loyalty points from shops and other retail outlets using a physical card with QR code technology or via the Qustomer application on their smartphone.

ING Group appoints Benoit Legrand as Head of FinTech 29 June 2015

ING Group appoints Benoit Legrand as Head of FinTech

ING Group has appointed Benoit Legrand as the Bank’s new Head of FinTech. Benoit will be responsible for developing ING’s strategy towards innovative financial technology (FinTech) companies.

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