Innovation at ING

Twenty years ago we launched ING Direct, a banking model that disrupted the industry and is still successful in many countries. Today, that same innovative culture is at the core of what we do: creating a differentiating customer experience.

Related People

  • Diederik Heinink Diederik Heinink
    Press officer
    +31 20 576 28 47
    Send email
  • Benoît Legrand Benoît Legrand
    Head of FinTech
  • Ignacio Juliá Vilar Ignacio Juliá Vilar
    Chief innovation officer & head of Retail Banking segment

"Becoming a platform and place to go is core to our strategy"

Chief Innovation Officer, Ignacio Juliá Vilar

Becoming the WeChat of banks 20 June 2017

Becoming the WeChat of banks

How ING is embracing the platform revolution.

Yolt goes ‘open beta’ in the UK 01 June 2017

Yolt goes ‘open beta’ in the UK

Yolt, the new platform backed by ING, has taken the next step in revolutionizing money management.

Help! A robot’s taken my money! 31 May 2017

Help! A robot’s taken my money!

Consumers want to stay in control, says ING International Survey.

Welcome to Welcome 30 May 2017

Welcome to Welcome

A big part of ING’s digital transformation in Germany is a project called Welcome. What’s the story behind this mammoth undertaking? We asked Željko Kaurin, COO of ING in Germany.

ING part of the world’s biggest blockchain investment 23 May 2017

ING part of the world’s biggest blockchain investment

ING invests in consortium R3 to boost the use of blockchain-like technology in finance.

“Challenge of the digital revolution is not digital. It's human and cultural”

Head of Fintech, Benoît Legrand

The Dutch Blockchain hackathon

The Dutch Blockchain hackathon

Youtube video
Easy Trading Connect: a new trade finance platform

Easy Trading Connect: a new trade finance platform

Youtube video
Paying mobile with Payconiq

Paying mobile with Payconiq

Youtube video
"We have to reinvent the way we are providing customer service"

Chief Innovation Officer, Ignacio Juliá Vilar

The year of digital banking pioneers 29 December 2016

The year of digital banking pioneers

Improving the customer experience is always a top priority for ING. Here are five innovations that hit the market this year. And one that we stopped.

Startarium: overnight success for ‘Bootcamp baby’ 28 December 2016

Startarium: overnight success for ‘Bootcamp baby’

Startarium is ING Romania’s own platform for starting entrepreneurs and one of the first ING Innovation Bootcamp finalists. It took Catalin Vasile and his team more than two years to make their idea work. But once they did, it was an overnight success.

A fintech love affair 08 December 2016

A fintech love affair

ING is in some kind of a relationship with more than 65 fintech start-ups. How do you keep the passion burning when the dating game is over? A true story.

Belfius joins ING and KBC in Payconiq 06 December 2016

Belfius joins ING and KBC in Payconiq

Another Belgian bank, Belfius has joined ING and KBC to further develop the integrated mobile payments and loyalty platform, Payconiq.

Could banking with fintechs be the answer in developing and emerging countries? 22 November 2016

Could banking with fintechs be the answer in developing and emerging countries?

For those living in developing and emerging countries, getting access to banking services can be difficult. After all, banks are hardly in the habit of building new branches in remote communities.

“We don’t have a monopoly on good ideas. That’s why we partner with fintechs”

CEO Ralph Hamers

In the media

“Innovation is not about gadgets.”

CEO Ralph Hamers

Becoming the WeChat of banks 20 June 2017

Becoming the WeChat of banks

How ING is embracing the platform revolution.

Yolt goes ‘open beta’ in the UK 01 June 2017

Yolt goes ‘open beta’ in the UK

Yolt, the new platform backed by ING, has taken the next step in revolutionizing money management.

Help! A robot’s taken my money! 31 May 2017

Help! A robot’s taken my money!

Consumers want to stay in control, says ING International Survey.

Welcome to Welcome 30 May 2017

Welcome to Welcome

A big part of ING’s digital transformation in Germany is a project called Welcome. What’s the story behind this mammoth undertaking? We asked Željko Kaurin, COO of ING in Germany.

ING part of the world’s biggest blockchain investment 23 May 2017

ING part of the world’s biggest blockchain investment

ING invests in consortium R3 to boost the use of blockchain-like technology in finance.

The Google Banker 19 May 2017

The Google Banker

Influential German newspaper Süddeutsche Zeitung has published an elaborate profile of ING CEO Ralph Hamers.

Unexpected visitors to the boardroom 19 May 2017

Unexpected visitors to the boardroom

As ING’s management board found out this week, inspiration for exciting, innovative ideas don’t necessarily have to come from consultants in pin-striped suits.

No kidding! Robot makes money fun 18 May 2017

No kidding! Robot makes money fun

Teaching children how to manage their money has traditionally been the responsibility of parents, grandparents and schools. But as children at one Dutch ING branch recently found out, there’s a new kid on the block – one that’s a little less emotionally invested than mum or dad!

24hCodING: Easier wining and dining 18 May 2017

24hCodING: Easier wining and dining

You’re at a restaurant or a pub. Wouldn’t it be good if you could order your meal using an app on your phone and then settle the bill later with the same app?

Digital banking made in Germany 08 May 2017

Digital banking made in Germany

ING-DiBa has fully digitalised its current account-opening process and introduced the Digital Income Check, which makes the loan application process much easier, more convenient and also faster.

One app to rule them all 26 April 2017

One app to rule them all

An example of a platform business, WeChat has taken China by storm.

Banks join forces for Dutch launch of Payconiq 20 April 2017

Banks join forces for Dutch launch of Payconiq

Six Dutch banks – ABN AMRO, ASN Bank, ING, Rabobank, Regiobank and SNS – today (20 April) announced their intention to launch Payconiq in the Netherlands this (European) summer.

Make IT happen 12 April 2017

Make IT happen

ING loves IT. And to put their money where their mouth is, Romania hosted a festival-like event to boost the image of IT at ING.

Poland partners fintech to help small business cash flow 09 March 2017

Poland partners fintech to help small business cash flow

ING in Poland has reached a new milestone: their very first partnership with a fintech: inviPay.

Easy Trading Connect on the verge of digitalising an age-old sector 23 February 2017

Easy Trading Connect on the verge of digitalising an age-old sector

Commodity trade and finance is still based on the exchange of paper documents. But that’s about to change. Easy Trading Connect is proof that the sector can be digitalised with blockchain technology.

Apple Pay goes Down Under 21 February 2017

Apple Pay goes Down Under

ING customers in Australia wanted it. ING in Australia has provided it. It’s Apple Pay, Apple's NFC payment system that lets users make purchases using an iOS device.

On top of the blockchain 17 February 2017

On top of the blockchain

At the world’s biggest blockchain hackathon in the Netherlands last weekend, over 500 people from around the world showed what blockchains can potentially do.

Payconiq helps Belgium go cashless 09 February 2017

Payconiq helps Belgium go cashless

Mobile payments. Thanks to Payconiq, they’ve become perfectly normal for many Belgian consumers. Find out how an ING initiative is conquering the Belgian market, with competitors joining in.

What’s cooking in the blockchain kitchen? 26 January 2017

What’s cooking in the blockchain kitchen?

One day, blockchain may change the face of the financial industry – and of many other industries. When that day comes, ING wants to be ready. Here’s a first taste of what might be coming.

The year of digital banking pioneers 29 December 2016

The year of digital banking pioneers

Improving the customer experience is always a top priority for ING. Here are five innovations that hit the market this year. And one that we stopped.

Startarium: overnight success for ‘Bootcamp baby’ 28 December 2016

Startarium: overnight success for ‘Bootcamp baby’

Startarium is ING Romania’s own platform for starting entrepreneurs and one of the first ING Innovation Bootcamp finalists. It took Catalin Vasile and his team more than two years to make their idea work. But once they did, it was an overnight success.

A fintech love affair 08 December 2016

A fintech love affair

ING is in some kind of a relationship with more than 65 fintech start-ups. How do you keep the passion burning when the dating game is over? A true story.

Belfius joins ING and KBC in Payconiq 06 December 2016

Belfius joins ING and KBC in Payconiq

Another Belgian bank, Belfius has joined ING and KBC to further develop the integrated mobile payments and loyalty platform, Payconiq.

Could banking with fintechs be the answer in developing and emerging countries? 22 November 2016

Could banking with fintechs be the answer in developing and emerging countries?

For those living in developing and emerging countries, getting access to banking services can be difficult. After all, banks are hardly in the habit of building new branches in remote communities.

End of the road for Twyp in the Netherlands 21 November 2016

End of the road for Twyp in the Netherlands

Innovation doesn’t just mean developing ideas but knowing when to stop them.

How fintech can help create 1 bln new jobs in Asia and Africa 27 October 2016

How fintech can help create 1 bln new jobs in Asia and Africa

Fintech is helping small companies in the poorest countries grow and create jobs.

Treasurers see the virtual reality of cash management 26 October 2016

Treasurers see the virtual reality of cash management

Virtual Cash Management (VCM) is a game-changer that will shape the market for the next five to eight years. It will empower treasurers to make better financial decisions as they gain insight, access and control of their company’s cash position. ING is making this a reality.

Ignacio Julia Vilar at Money20/20: ING partners with 65 fintechs  25 October 2016

Ignacio Julia Vilar at Money20/20: ING partners with 65 fintechs

Chief innovation officer Ignacio Julia Vilar revealed yesterday at the world’s biggest fintech event – Money 20/20 in Las Vegas – that ING partners with 65 fintechs.

Light and easy card processing 20 October 2016

Light and easy card processing

Accepting card payments normally requires lots of equipment. ING Romania shows there’s a simpler way.

We are Yolt (by ING) 18 October 2016

We are Yolt (by ING)

A mobile one-stop money platform is about to enter the UK market. Its name is Yolt.

How Romania created the five-minute loan  10 October 2016

How Romania created the five-minute loan

Walking in a bank branch and leaving with a loan after a few minutes. Thanks to advanced data analytics, Romania has created the five-minute loan. Here’s how they did it.

Withdrawing money with your smartphone  26 September 2016

Withdrawing money with your smartphone

ING Direct Spain’s new service ‘Twyp Cash’ is live as of today. Customers can now withdraw money with their smartphone when paying for other purchases at more than 3,500 supermarkets and gas stations.

Dutch customers to go social 09 September 2016

Dutch customers to go social

In the western world an average person can have up to five social media accounts and spend up to two hours a day browsing these networks.

USD25 million credit facility to fuel WeLab’s Hong Kong growth 06 September 2016

USD25 million credit facility to fuel WeLab’s Hong Kong growth

WeLab, one of the fastest growing fintech companies in Greater China, has secured a credit facility of USD25 million from ING Bank.

Prepare for Pepper 05 September 2016

Prepare for Pepper

Artificial intelligence and robotics are advancing at lightning speed. Doomsayers claim we are about to open a Pandora’s box with dire consequences. Are these concerns justified? ing.world investigates.

ING introduces cross border Virtual Cash Management 02 September 2016

ING introduces cross border Virtual Cash Management

ING Wholesale Banking recently launched Virtual Cash management, an innovative solution offering large and mid-corporate companies full cash visibility, access and control - regardless of its IT infrastructure.

Start-ups join Innovation Studio  11 August 2016

Start-ups join Innovation Studio

Four enterprising start-ups will soon enter ING’s Innovation Studio to see whether they can make the big time: the launch of a viable commercial business.

 A financial advisor in your pocket 27 July 2016

A financial advisor in your pocket

It is ING’s purpose to empower people to stay a step ahead, and with new money management tools available to customers in Spain and the Netherlands, we're doing just that.

Banks unite to improve mobile payment and loyalty offers 05 July 2016

Banks unite to improve mobile payment and loyalty offers

ING and Belgian bank KBC have joined forces to launch a new, integrated mobile payments and loyalty platform in Belgium, combining ING’s payment app Payconiq with loyalty platforms Qustomer and KBC’s CityLife.

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