Business Principles

Our business centres around people and trust. Only by acting with professionalism and integrity can we maintain our stakeholders’ confidence and preserve our company’s reputation. The ING Business Principles play an important role in this respect.

The ING Business Principles

We act with integrity

showing fair, honest and lawful behaviour so we continue to earn our stakeholders’ trust

We are open and clear

saying what we mean, meaning what we say and listening carefully

We respect each other

we value diverse thinking and respect human rights

We are socially and environmentally responsible

we will do no harm and seek positive change through our products, people and activities

For more information, please visit ING for Something Better.

ING Directors take Banker's Oath

On 12 June 2013, the directors of ING took the Banker's Oath.

On 1 January this year, legislation entered into force requiring the directors of financial institutions to make a Moral-Ethical declaration, referred to as the Banker's Oath. In this Oath, they declare that they ‘will carefully balance the interests of all stakeholders, and in doing so, focus on customer centricity’. And that they ‘will facilitate trust in the financial sector’.

This is not therefore fundamentally different from what is included in the ING Code of Conduct, and to which all ING employees sign up when they join the business. However, it is confirmation of this promise in the form of a meaningful ceremony. During this ceremony for the directors of ING, just over 40 directors of the various ING Group business units all took the Oath.

Last modified: 12 June 2013

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