Annual Review 2015

Getting financially fit
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ING in 2015

Here are all the main facts and figures and general information about ING in 2015 as well as an account of the market and regulatory conditions that affected the company during the year.

Who we are

We are a global financial institution with a strong European base offering banking services. Our customers are at the heart of what we do.

Our customers
34.4 million
Our employees

2015 Highlights

Attracted over 1.4 million new retail customers; primary relationships up by almost 7% to 8.9 million.
On track to deliver on Ambition 2017 financial targets.
Core lending net growth of EUR 21.7 billion.
Robust customer deposit net inflow of EUR 25.1 billion.
The Dow Jones Sustainability Indices named ING among world leaders in the Bank category.
ING worked to increase the pace of innovation, developing new services and business models.
The divestment of Voya was completed and our stake in NN Group was significantly reduced to 14.1% in early 2016.
FY 2015 dividend of EUR 0.65 per ordinary share.

Where we operate

We operate in more than 40 countries in Europe, North America, South America, the Middle-East, Asia and Australia.

worldmap Challengers Growth markets Wholesale Banking activities only
Germany, Austria, Spain, Italy, France, Czech Republic, Australia
Growth markets
Poland, Turkey, Romania and business units in Asia
Wholesale Banking activities only

At ING, we have defined three categories of markets: market leaders, challengers and growth markets.

Financial highlights ING Bank

Underlying net result

+ 23 %
Fully loaded CET 1 ratio

11.6 %
Underlying Return on Equity

10.8 %
Underlying cost/income ratio

55.9 %

Read more about the financial results

Non-financial highlights ING Bank

Net Promoter Score Retail Banking

Top ranking: 7 out of 13 countries
Sustainable transitions financed

€ 23.8 bln
Sustainable assets under management

€ 2.57 bln
CO2 emissions


ING shares

Depositary receipts for ING Group ordinary shares are listed on the stock exchanges of Amsterdam, Brussels and New York (NYSE). Options on ING Group ordinary shares (or the depositary receipts thereof) are traded on
the Euronext Amsterdam Derivative Markets and the Chicago Board Options Exchange.


The Board proposes to pay a total dividend of EUR 2,515 million, or EUR 0.65 per (depositary receipt for an) ordinary share over the financial year 2015, subject to the approval of shareholders at the Annual General Meeting on 25 April 2016. Taking into account the interim dividend of EUR 0.24 per ordinary share that was paid in August 2015, the final dividend will amount to EUR 0.41 per ordinary share and will be paid in cash.

Geographical distribution of ING depository shares in %*
* These figures are based on year-end 2015 estimates of institutional share ownership provided by IPREO.
Development of ING Bank depositary receipts for shares
ING share price
year-end 2015
€ 12.45
Annual General Meeting of shareholders
25 April 2016

Market and regulatory context

Three distinct trends had a major influence on ING and our competitors in 2015: the prevailing uncertain economic conditions and low interest rate environment; increased regulatory scrutiny and costs; and continuing digitalisation and changing customer behaviour. In combination, these trends are altering the competitive context in which we operate.
Read more about market and regulatory context

Competitive landscape

Technology is removing the barriers of entry to our industry. Technology giants, payment specialists, retailers, telecommunication companies, crowd-funding initiatives and aggregators are all encroaching on traditional banking services.

However, ING’s solid foundations give us an excellent platform from which to face existing and future challenges and to become a better company for all our stakeholders. We have a long track record as a financial institution and a strong brand.

Read about what we perceive to be our strengths, weaknesses, opportunities and threats

The Annual Review 2015 continues with How we create value
Further reading