Annual Review 2015

Orange is the new green
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Wholesale Banking

Wholesale Banking continued to deliver on its client promise to be clear and easy, anytime-anywhere and to invest in client relationships.

It also expanded its network to better support clients and to seize growth opportunities. Sustainability was further embedded into the business with several landmark deals helping clients to make the transition to a more sustainable business.

Who we are?

Wholesale Banking has an extensive international network of offices in more than 40 countries across Europe, Asia and the Americas. Our global franchises in Industry Lending, General Lending, Transaction Services and Financial Markets serve a range of organisations, including corporates, multinational corporations, financial institutions, governments and supranational bodies. Our lending capabilities are at the heart of most of our client relationships.

From Commercial Banking to Wholesale Banking

In January 2016, ING’s Commercial Banking activities were renamed Wholesale Banking. The new name better reflects the mainly international, large corporate and institutional nature of the business.

Wholesale Banking plays a crucial role in the Bank’s Think Forward strategy. Development of its lending capabilities, in particular in countries where ING has strong deposit gathering capacities, helps support the Bank’s sustainable growth ambitions.

Clients are at the heart of ING’s strategy. Throughout 2015 Wholesale Banking concentrated on improving the client experience. Lending assets grew in all major core lending businesses, and thereby contributed to the Bank’s growth, particularly in its Challengers & Growth markets and the Americas.

Clients expect the same experience across every channel

A better client experience

Underpinning improvements in the client experience and Wholesale Banking’s product offering is an overarching Target Operating Model (TOM) transformation programme. With this programme, ING aims to enhance the client experience across products and countries by standardising products and channels, harmonising client services and improving Wholesale Banking’s mobile and online offering.

Expanding the network

ING not only strengthened its digital presence and offering, but also invested in its network to serve clients better and to seize growth opportunities in different geographies.

Driving sustainable progress

Integral to the Bank’s Think Forward strategy is our focus on driving sustainable progress. ING believes that financial services play a significant role in creating a sustainable world.

Putting our strategy into practice – our business activities in 2015

Wholesale Banking is split into four key business divisions: Industry Lending, General Lending and Transaction Services, Financial Markets, as well as Bank Treasury, Real Estate and Other.


Best Global Bank in Emerging Markets - infogram - Wholesale Banking

Best Global Bank in Emerging Markets

Global Finance magazine

Best Trade Bank in Metals and Mining (gold) - infogram - Wholesale Banking

Best Trade Bank in Metals and Mining (gold)

Trade & Forfaiting Review magazine

Global Bank of the Year for Financial Supply Chain Management - infogram - Wholesale Banking

Global Bank of the Year for Financial Supply Chain Management

Treasury Management International magazine

Financial developments

Wholesale Banking posted a good set of results on the back of continued strong Industry Lending performance, good volume growth and improved Financial Markets results. The underlying result before tax was EUR 2,560 million, up 28.9% from 2014. Excluding CVA/DVA impacts, the result was 8.0% higher. Read more about Financial developments

Business division share of underlying result before tax*
*Small differences are possible in this pie chart due to rounding compared to the most recent annual report of ING Groep N.V.
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