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Integrity above all

ING's operations touch many lives: customers, employees, shareholders, suppliers and society at large. Each individual within these groups can, and should expect, us to act with integrity.

Balancing the rights and interests of all involved is crucial to our ongoing viability. To act in ways that can stand the test of time, to live up to the values we hold as true. By being explicit about our values, we tell the world this is how you can expect us to behave.

For us, success will only be achieved if we act with integrity. We will not ignore, tolerate or excuse behaviour that breaches our values. To do so would break the trust of society and the trust of the thousands of great colleagues who do the right thing to take this company forward every day.

One purpose, one way of working

Everyone working at ING is expected to adhere to ING’s global code of conduct. It builds on our Orange Code – the values and behaviours that underpin our way of working – and is based on the policies and guidelines we follow in our daily business.

Values - the non-negotiable promises we make to the world.
The principles we stick to, no matter what.

  • We are honest.
  • We are prudent.
  • We are responsible.

Behaviours - our way of being that makes us different from the rest. The commitments we make to each other and the standards by which we will measure each other’s performance.

  • You take it on and make it happen
  • You help others to be successful
  • You are always a step ahead

Orange Code – principles for code of conduct

We stick to 10 principles for conduct to help us to keep our bank safe, secure and compliant, and ultimately safeguard our customers, society and the entire financial system.

Code of conduct
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