ING CIO Ron van Kemenade on IT and transforming in banking
8 June 2016
The role of IT in the banking industry is changing with a new outward focus on the customer rather than the more traditional approach of concentrating on business solutions and IT governance and management.
To talk about how we at ING are driving digital transformation in banking, how the IT function is shifting from technology enabler to business enabler and the role of innovation at ING, CIO Ron van Kemenade appeared on 7 June on the influential web-based video show CXOTALK. See Ron's interview with industry thought leader Dion Hinchcliffe.
"What is really important here is that we learn everything and every day from our customers and from the customer experience. It's a permanent transformation."