FAQ

About ING Group

Where is ING’s Group head office?

Who is the CEO of ING?

Ralph Hamers has been CEO and chairman of the Executive Board of ING since 1 October 2013. The annual General Meeting approved his appointment as a member of the Executive Board on 13 May 2013.

When was ING formed?

ING Group was created in 1991 through the merger of the Dutch insurer Nationale-Nederlanden and the Dutch bank NMB Postbank Groep.

What is the management structure of ING?

Since June 2009, ING has two Management Boards; one for Banking and one for Insurance. Both report to the Executive Board.

What is ING’s business structure?

The banking activities are organised around two lines of business: Retail Banking (including ING Direct) and Commercial Banking.

The insurance activities are organised by region: Benelux, Central & Rest of Europe, Insurance US, US Closed Block and Asia/Pacific. ING Investment Management is part of the insurance activities.

How many people work at ING?

ING has about 82,000 employees worldwide. About 64,000 of them work in the banking business and about 18,000 in the insurance business.

What’s the difference between ING Bank and ING Group?

ING Group is a listed company and holds all shares of ING Bank and ING Verzekeringen (ING Insurance), which are non-listed 100% subsidiaries of ING Group. ING Bank is the parent company of various Dutch and foreign banks. ‘ING Bank’ is also used as a commercial name

Deposit guarantees

Which banks are covered by the Dutch Deposit Guarantee Scheme (DGS)?

  • Dutch banks operating under a license from DNB (the Dutch central bank) fall into the scope of the Dutch DGS. ING banks such as ING Bank N.V. have a license from DNB.
  • The following branches of ING Direct N.V. are also covered by the Dutch DGS: France, Italy, Spain and the UK.
  • The Dutch regulator DNB regulates Dutch banks strictly. Operating under a license from DNB, these banks are subject to strict rules. DNB actively monitors if banks abide to these rules. Money in current accounts, savings accounts or special savings accounts such as fixed-term deposits fall into the scope of the Dutch DGS.

I’m a customer of an ING branch in another EU Country. Is my money protected by the DGS?

  • If you are a customer of an ING Bank which is seated in the Netherlands, such as ING Direct N.V. or ING Bank N.V., and you hold a savings account at one of the branches in a EU country, your money falls into the scope of the Dutch DGS.
  • ING Direct has branches in the UK, France, Spain and Italy.
  • If you are a customer of an ING Bank which is seated outside of the Netherlands, such as ING-DiBa in Germany, your money is covered by the local deposit guarantee scheme.

What amount is guaranteed by the Dutch DGS?

  • The Dutch DGS guarantees an amount of EUR 100,000 per person per financial institution (regardless the number of accounts). If you have a shared account with another person, the maximum is EUR 100,000 per person.

What products are covered by the Dutch DGS?

  • Money held in current accounts, savings accounts or special savings accounts such as fixed-term deposits is covered by the DGS. Shares or bearer bonds held there are not covered. Whether subordinated deposits fall under the DGS will have to be assessed on a case-by-case basis.

I’m a customer at an ING Bank which is seated outside of the Netherlands, which deposit guarantee scheme applies to me?

ING has larger retail banking operations in Europe and Asia. You can find information on local deposit guarantee schemes via the following country links:

Corporate Governance

Does ING have a code of conduct?

Yes. The ING Business Principles were first introduced in 1999 and set a global standard for the behaviour expected of every employee. Our Principles express what we hold dear, what we believe in and what we aim for. Living them helps us to make decisions that can stand the test of time.

What is ING’s reaction to the revised Dutch Corporate Governance Code?

ING published a booklet (PDF, 417 KB), in which you will find the principles and best-practice provisions of the revised Dutch Corporate Governance Code and the way ING Groep N.V. applies these.

As recommended by the Frijns Committee, the implementation of the revised Code was discussed at the 2010 General Meeting as a separate agenda item. On 27 April 2010, the General Meeting approved ING’s implementation of the Dutch Corporate Governance Code.

Who is ING’s independent auditor?

Ernst & Young is ING Group’s sole audit firm, performing the external audit of ING Group as of 2008. The external audit of the 2007 annual accounts was performed jointly by Ernst & Young and KPMG.

The Supervisory Board’s proposal to assign the external audit of ING Groep N.V. and its subsidiaries to one single audit firm was approved by ING Group’s General Meeting on 22 April 2008. The decision allows ING to improve efficiency of the audit activities and to reduce audit costs.

Customer information

How can I log into my account?

To log into your account, you need to go to the website of the company where you have the account. A listing of all ING companies can be found under ’Products and Services’.

Where do I find information to open a savings account?

To open a new savings account, select the country where you live. You'll find a listing of ING companies in your country, including the banking operations. ING does not offer banking services in every country.

Where do I find information about Internet banking?

Information about Internet banking in the Netherlands can be found on the website www.ing.nl. ING also offers Internet banking through ING Direct, which operates in France, Spain, Australia, Italy, Austria and Germany (ING DiBa)

Financial information

Where can I find ING’s results?

Information on ING’s results can be found in the investor relations section, under financial results.

When does ING present its financial results?

You can find the dates for our results and other financial events in the financial calendar in the investor relations section.

How can I automatically receive press releases?

To receive press releases on a regular basis, sign up via our e-mail news service.

How can I receive an ING annual report?

You can download or order the Annual Report at Publications.

Shareholder information

Where are ING's shares listed?

The (depositary receipts for) ordinary shares ING Group are listed on the stock exchanges of Amsterdam, Brussels and New York (NYSE). Options on (depositary receipts for) ordinary shares ING Group are traded at the NYSE Euronext Amsterdam Derivative Markets and the Chicago Board Options Exchange.

What is ING’s dividend policy?

It is ING’s policy to pay dividends in relation to the long-term underlying development of cash earnings. Dividends will only be paid when the Executive Board considers such a dividend appropriate. Read more.

What are ING’s ratings?

You can find ING’s ratings on the Ratings page of the IR section. ING is rated by investment rating agencies, Standard and Poor’s, Moody’s and Fitch.

Who are ING's shareholders with stakes of 5% or more?

Pursuant to the Dutch Financial Supervision Act, shareholders and holders of depositary receipts of ING Groep N.V. are required to provide updated information on their holdings once they cross threshold levels of 5%, 10%, 15%, 20%, 25%, 30%, 40%, 50%, 60%, 75% and 95%.

Sustainability

How does ING invest my money?

At ING, we apply various environmental, ethical and social principles when investing money on behalf of ourselves and of our customers. We will, for example, not finance controversial weapons like cluster bombs, and will not finance activities in Burma or Sudan. When financing a project, we assess, address and keep monitoring socio-environmental risks potentially attached to that project through our adherence to the Equator Principles.

In 2007, we launched a website to give interested stakeholders an overview of where ING stands on various sustainability issues, of how we have addressed ethical dilemmas in the past, and of the principles behind how we invest our customers’ money.

How does ING apply international labour rights standards?

In December 2006, ING adopted a Human Rights Statement relating to its employees. In this statement, we express our commitment to support international labour rights standards for our employees. We consider certain human rights fundamental and universal for our workforce.

Based on the International Labour Organisation Core Conventions, this statement describes labour rights standards regarding non-discrimination, the right to collective bargaining and freedom from discrimination based on race, health and safety, colour, sex, religion, political opinion and national and social origin. ING upholds the elimination of all forms of forced labour and child labour. See also our Human Rights Statement (PDF).

What is ING’s approach to climate change?

Climate change is widely considered to be one of the greatest challenges facing our planet. To gain a better understanding of the issue, we are actively participating in the societal debate regarding climate change, for example through our memberships of the Global Round Table on Climate Change and the Carbon Disclosure Project.

ING believes it has a role to play by developing strategies to manage the increasing risk and opportunities this challenge presents. Our efforts have resulted in ING being 100% carbon neutral since 2007, by purchasing more green energy, by focusing on energy efficiency and by compensating for all remaining CO2 emissions.

Contact information

How can I contact Investor Relations?

Need information that you cannot find on our website? Investor Relations are happy to help.

How can I contact Media Relations?

If you are a journalist and need information that you cannot find on our website, Media Relations are happy to help.

How do I apply for a job at ING?

ING is glad to consider applications from recent college graduates and professionals. Feel free to send an application directly to the business unit of your choice. Check the Careers site for more information, including the most recent international job openings.

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