Annual Review 2015
A step ahead
The ING Annual Review aims to inform stakeholders about our financial and non-financial performance in 2015. This includes a look at how we create value over time and how our Think Forward strategy is designed to address the challenges, risks and opportunities ING faces in a fast-changing world. The theme of this 2015 Annual Review is a step ahead. We look at the developments that are changing banking today and the ones that could emerge in the future.
ING in 2015
Financial Results ING Bank
Underlying net result
+ 23 %
Fully loaded CET 1 ratio
Underlying Return on Equity
Underlying cost/income ratio
How we create value
View our value creation model and read about the various ways that ING created value in 2015.
Our products and services
Social and network
What matters most
In 2015, we polled 1500 respondents from six stakeholder groups to find out what matters most to them. Read all about it in our 2015 materiality analysis.
We believe that our purpose as a financial institution is to contribute to the sustainable development of society by empowering people to stay a step ahead in life and in business. This is the essence of our Think Forward strategy.
Clear and Easy
Keep Getting Better
Operational excellence and innovation are central to getting better, a key element in ING’s Customer Promise. Operational Excellence throughout ING is necessary to consistently deliver for customers in an efficient way, and we need to continually innovate to stay a step ahead.
Retail Banking performed well in 2015, despite difficult operating conditions in the eurozone. Our digital-first operating model continued to deliver a clear and easy, anytime and anywhere experience for our customers, supported by tools and advice that empower them to make smart financial decisions.
Business division share of underlying result before tax*
Wholesale Banking delivered good results in 2015, supported by healthy income growth. It continued to concentrate on further improving the client experience and expanded its global network. Lending assets grew in all major core businesses, and thereby contributed to ING’s growth.