ING combines all innovation activities into new business area ING Neo

01 October 2020 ... min read

Innovation at ING is about creating a differentiating experience for customers and making their lives better. Our ambition is to increase the pace of innovation to stay a step ahead of the changes and evolutions in the world. And so far, our strategic innovation focus has allowed us to turn many great ideas into products and services that customers really need.


To increase the speed and impact of our performance, we are combining all our innovation activities into one dedicated business area called ING Neo, which will report directly to our chief executive officer (CEO) Steven van Rijswijk. ING’s Annerie Vreugdenhil, will take on the new role of head of ING Neo on 1 January 2021, subject to Dutch Works Council advice.

Annerie Vreugdenhil

Annerie brings years of knowledge of ING and leadership experience to her new position. In her current role as head of Wholesale Banking (WB) Innovation, she has focused on developing innovative value propositions for clients using technologies like distributed ledger technology and advanced analytics. She has explored initiatives through the WB Labs in Singapore, London and Amsterdam and has worked closely with ING Ventures.

Innovation areas at ING such as the chief innovation office and the WB innovation office will be brought into ING Neo as of 1 January 2021, subject to Dutch Works Council advice. This means that after five successful years in innovation, Benoît Legrand’s assignment as chief innovation officer and CEO ING Ventures will come to an end on 31 December 2020. His next role will be announced in due course.

Benoît Legrand

Benoît has played a crucial role in leading innovation at ING to where it is today. He has built a strong reputation for ING in the banking sector, as recognised by Global Finance magazine’s Innovators 2020 awards, which named ING the most innovative bank in Western Europe. Under Benoît’s leadership, ING Ventures was established, and our €300 million fund, which currently holds more than 30 investments, was awarded most active fintech Corporate Venture Capital in Europe and includes highly successful fintechs like WeLab, Fintonic and Cobase. ING Labs have incubated and launched promising scale-ups, such as open banking platform Yolt, which now has 1.6 million registered users.

Back to top