| Press release
ING strategy director Dorothy Hillenius to present at Digital Banking Revolution conference
Today, ING’s Director of Corporate Strategy, Dorothy Hillenius, will address the Digital Banking Revolution conference organized by Bank of America Merrill Lynch in London. She will elaborate on how technology and changing customer behaviour are transforming the banking industry, with customers increasingly using different channels in their search for reliable and easy solutions. In addition, she will talk about ING’s strategy to earn the primary relationship with the customer and how the bank creates a differentiating customer experience in today’s digital era.