"In the past year, we took important steps to start a path of convergence towards one digital banking platform"

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Let's take a moment and look back at the quarter and year end

We again recorded solid commercial growth and introduced several new innovations. To foster further growth and maintain our standing as a leading European bank, we strive to keep getting better every day, while managing the pressure on returns from the continuous regulatory burden and the low interest rate environment.

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Let’s take a moment and look back at the quarter

Throughout the business cycle, we strive to support our clients’ financing needs and to drive sustainable progress through our business activities. Our core lending book grew by EUR 14.8 billion during the second quarter of 2016, with growth well diversified across geographies and industry sectors.

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Customers are changing the way they bank, which requires us to be flexible and agile. Our Think Forward strategy has enabled us to rise to this challenge and deliver a differentiating experience to our more than 34 million customers around the world.

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We work hard every day to improve the customer experience and are grateful for the confidence our clients place in us. In 2015, our retail customer base grew by over 1.4 million new customers to 34.4 million at year-end.

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ING reported an underlying result before tax of EUR 1,495 million compared to EUR 1,486 million in the same quarter last year, reflecting continued positive momentum in Retail and Commercial Banking.

Statement Ralph Hamers, CEO ING Group

We accelerated our innovation efforts by establishing partnerships with financial technology companies, generating new ideas which will help us to further create a differentiating customer experience.

ING Bank’s underlying result before tax was EUR 1,601 million, up 25.3% from the second quarter of 2014, but down 3.6% on the first quarter of 2015.

Statement Ralph Hamers, CEO ING Group

In the second quarter, we continued to expand our digital offerings for retail customers and also identified new ways to facilitate the financing needs of small companies